Muhammad Waleed Farooq Assoc CIPD

Experience

• 

  Palace Group of Companies

  Oct 2012 - Jun 2018

  Gained good knowledge and hands-on experience in employee relations, project and casework, recruitment and selection, operational HR, systems, data and payroll, staff wellbeing, and learning and development. Assisting in core management tasks, mainly related to staff relations and recruitment.

  • Human Resources Manager

    Aug 2014 - Jun 2018

  • Assistant Manager Human Resources

    Oct 2012 - Aug 2014
• 

  Lajwanti Designers

  Jun 2018 - Jun 2019

  Branch Manager

  Management role with an additional charge of Human Resources. Duties include liaison with designers and production staff, inventory management, recruitment and selection of staff, payroll management, staff well-being.

• 

  Mindbridge Private Limited

  Aug 2019 - Jan 2020

  Agent (Trainer/Quality Auditor)

  Mindbridge Private Limited deals in the management of customer services and back-office processes for global leaders in various domains. I also trained the new batches of 400+ agents. As Quality Auditor I had to check the quality of work of around 270 agents and had to present the weekly quality report in WBR (Weekly Business Review) and monthly in MBR (Monthly Business Review).

• 

  FixelCloud

  Jan 2020 - now

  Chief Marketing Officer

  Successfully secured a major B2B solution redesign project for the arts, crafts, framing, floral, and wall décor industries.Instrumental in obtaining projects focused on improving user engagement and satisfaction for high-capacity search engine websites.Contributed to a 90% increase in ROI for clients through strategic marketing initiatives.