Chirag Mistry

Experience

• 

  Tata Consultancy Services

  Oct 2004 - now

  Manage end to end delivery of standard cost structure implementation in Proposal to Actuals which enable a standardized cost structure and enable cost analysis. Managed Delivery and post prod support for Robotic process automation project with significant effort savings by automating 50+ manual processes with 70+ BOTS deployedResponsibility:HK4 Cost Structure Implementation• Create and Maintain an implementation plan for all the development tracks• Create Product Backlog for each of the development track• Involve in sprint planning and prioritizing stories in Product backlog• Assist Team with adoption and training of tools developed across various regions. • Share a weekly reporting to Senior leadership and stakeholders• Coordinate with multiple vendors and external teams for any cross team coordination and planning and year end activity.Automation COE• Responsible for End to end delivery and post prod support of Robotic Process Automation based on UIPath.• As-is Process understanding and documentation• Define to-be process and work on effort estimation based on agreed upon estimation framework• Track Development Progress and share regular updates with customer/end users• Enable UAT sessions• Manage Production Release cycles• Transition to Support SME from Knowledge Transition to secondary support to primary support to Steady state• Monitor Prod tickets and assist team with assignments• Prepare Metrics like SLA Monitoring, Ticket Trends, Ticket Ageing, Top 10 Issues and Ticket Categorization etc and RCA• Assist with Maintenance/updates on existing BOTS. Show less Responsible for day-to-day operations (L3) and production support (L2) activities across Primavera P6, Unifier, Time Control, UDC (Microsoft .Net Application Framework) by means of ticket based efforts in Service Now.Responsibility:• Manage 34+ Resources with diversified technical skills • Coordinate with Teams across multiple locations like US/Canada/Mexico/UK/multiple India Locations.• Connect with Customer on regular basis.• Ensure L2 production support follow SLA and support issues are not escalated.• Demonstrate KPI and support effectiveness to Senior Management• Perform Root Cause Analysis on Major/Repetitive issues and plan corrective action.• Manage a good mix of resources and plan cross training.• Ensure month end, Quarter end and year end activity.• Weekend Support Planning Show less CMS Backlog DevOps provides enhancements and support activities for the Reports which pull in data from Oracle ERP and display all the backlog related information to the Project Managers, SCM Specialist, Order Management, AR users etc. It provided them visibility of Target set and the progress made on the deliverables.Responsibility:• Gather Requirements of new enhancements and effort estimation.• Assigning User Story in Rally to Team members along with updating story points.• Participate in Sprint Review/Daily standup meeting.• Designing the Reports and Database changes for the new enhancements.• Responsible for UAT Support and Prod Deployment• Monitor Daily Jobs and provide support in case of any failure• Coordinate with other teams/vendors for interfaces which the CMS Backlog Tool• Technical guidance, review and co-ordination of testing activity that involves code-development, if applicable• Ensuring process compliance of Design, Coding, Unit Testing activities including creating test cases/plans• Integration / build planning, System Integration and Deployment.• Involved in offshore coordination which covers business process explanation and Technical guidance.• Mentoring Team members in the understanding the Business Process Show less Fleet Services IT supports a suite of 40+ web applications which supports Freighter conversions and Modifications Services across various models/Business Units. These shared services include supporting various mod sites, MRO and Airline customers worldwide for The Boeing Co.• Understanding the existing System and Perform documentation, design and implement new enhancements or changes in Existing applications using C# and ASP.NET using Web Forms• Involved in frequent client interaction and meetings for project planning and requirements.• Followed entire SDLC life cycle for new application and maintenance cycles for any changes to be implemented.• Worked on Reverse Engineering legacy code and migration it in new application.• Technical guidance, review and coordination to ensure Schedule adherence, quality and design adherence of Coding, Unit Testing, Integration activities• Technical guidance, review and co-ordination of testing activity that involves code-development, if applicable• Ensuring process compliance of Design, Coding, Unit Testing activities including creating test cases/plans• Integration / build planning, System Integration and Deployment.• Involved in offshore coordination which covers business process explanation and Technical guidance.• Designing, normalizing databases, created tables, indexes, Stored Procedures, Triggers and Views• Provide Production Support for implemented applications• Worked on RFI and RFP and had hands on experience working with Customer.• Worked on Project Management activities like Billing, Invoicing etc. Show less Reporting EV Management Information for Cost and Schedule (ReMICS) is a Reporting system supporting Earned Value Management and Integrated Scheduling best practices. ReMICS is built on Cost Schedule Planning and Reporting (CSPR) data, Boeing Add-On Tools and Reporting Applications CSPR offers comprehensive functionality to meet cost, schedule and earned value management requirements.Responsibility:• Worked with customer on Planning block point; determine in-scope and out of scope requirements;• Prepare pricing/commercial proposal for the SOW determined for the Block point.• Client interaction and meetings for project planning and requirements.• Requirement gathering, Analysis and Design of the Application.• Primarily responsible for planning and execution of ReMICS.• Involved in Reverse Engineering Legacy code to Documentation and re-writing it ASP.NET• Designed and developed custom .NET components and user controls using ASP.NET and C#.• Manipulated and extended the .NET Base Class Libraries, CTS and User Defined Types to effectively create classes, interfaces, and loosely coupled events that are functionally efficient and appropriate for given programming scenarios.• Developed the WCF Service for retrieving data and other data points• Extensively used jQuery and Java Script for client side validation.• Design, normalizing databases, created tables, indexes, Stored Procedures, Triggers and Views of Oracle database.• Technical guidance, review and coordination to ensure Schedule adherence, quality and design adherence of Coding, Unit Testing, Integration activities• Ensuring process compliance of Design, Coding, Unit Testing activities including Create Test Cases/Plans and test various Modules thoroughly and fixed the Bugs• Integration / build planning, System Integration and Deployment.• Production support activities. Show less Sales, Business Development and Marketing (SBDM) supports sales and marketing related application like (Central Customer Information Database (CCID) and Visit Information System) which manages Existing airline customer as well as new airlines. Also these application supports airline visits and schedule for entire duration of airline visit hosted by the SBDM team.Responsibility:• Worked as a Project Leader with Agile Methodology with team size of 6.• Documentation, design and implementing modules using C# and ASP.NET Web Forms.• Impact Analysis, coding, code reviews and testing of the Block point• Extensively worked with Data Grid, Data List and Repeater to populate data with different templates• Created Test Cases and Test Plans.• Tested the Various Modules of the System thoroughly and fixed the Bugs.• Technical guidance, review and coordination to ensure Schedule adherence, quality and design adherence of Coding, Unit Testing, Integration activities• Ensuring process compliance of Design, Coding, and Unit Testing activities by using standard checklists.• Provided Production and UAT Support Show less Technical Services (TSIT) team support as suite of various application for managing Work Statement for Design Engineer and Manufacturing Engineer, Airplane on Ground (AOG), Manage Service Bulletins, and Manage IDR and track its closure for Airplanes at various mod-sites. TSIT also build custom reporting modules which can be reused across various applications within the groupResponsibility:• Worked as Developer/Onsite Coordinator• Attend requirements meeting with client• Review the requirements document prepared the Functional Analyst.• Design and document the data structure/database.• Develop code per approved design• Participate in review meeting regarding the requirement document and database design with Client and obtain the Buyoff from the client.• Coordinate the Development task with Onsite/offshore team and get the requirements clarified.• Support the TCS Development team in resolving the queries on the requirement documents• Perform Unit Testing/System testing• Support the User Acceptance Testing• Create data migration scripts for Deployment• Create the deployment document for Final Deployment to production.• Processes Compliance(TCS and Client Procedures and Standards) Show less Technical Services (TSIT) team support as suite of various application for managing Work Statement for Design Engineer and Manufacturing Engineer, Airplane on Ground (AOG), Manage Service Bulletins, and Manage IDR and track its closure for Airplanes at various mod-sites. TSIT also build custom reporting modules which can be reused across various applications within the group.Responsibility:• Develop code per approved design• Participate in review meeting regarding the requirement document and database design with Client and obtain the Buyoff from the client.• Coordinate the Development task with Onsite/offshore team and get the requirements clarified.• Support the TCS Development team in resolving the queries on the requirement documents• Perform Unit Testing/System testing Show less

  • Project Manager

    Feb 2023 - now

  • Project Manager

    Aug 2021 - Jan 2023

  • Service Delivery Manager

    May 2018 - Aug 2021

  • Project Manager

    Jun 2016 - Apr 2018

  • Presales Consultant

    Dec 2015 - May 2016

  • Functional Analyst

    Mar 2012 - Nov 2015

  • Functional Analyst/Project Leader

    Jan 2011 - Feb 2012

  • Project Leader

    Jan 2010 - Dec 2010

  • On Site Coordinator

    Feb 2007 - Dec 2009

  • Dotnet Developer

    Feb 2005 - Feb 2007

  • Trainee

    Oct 2004 - Jan 2005