Waleed Odeh

Experience

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  Elite - Abdin Interior Design & Supplies

  Sept 2005 - Jul 2008

  IT Specialist

  o Computerized company's workflow o Troubleshooting computer machineryo Provide IT helpdesk serviceso Ensure security of networks and datao Plan and coordinate installation and upgrading of hardware and software programso Negotiate with IT service providers on software purchase, customization and implementationo Maintain and refill printerso Establishing and Troubleshooting network and internet connectiono Configure IP addresses and workgroupso Workout on Warehouse Management Systemo Follow up employees' data (attendances, absences, leaves, salaries and vacations) Show less

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  Duroob Technology

  Dec 2008 - Mar 2010

  Technical Support & Sales Engineer

  o Call customer and arrange meeting.o Follow up with customer regards the solution and other related issues regards solution (management Servers, Tape Library, SAN…..etc)o Prepare presentation to the customers in webinars and meetings.o Study and analyze customer environment and needs.o Design the suitable solution that meet customer requirement and needs. o Deploy and implement solution in customer environment based in the list of requirement supplied by customer.o Prepare Technical and financial proposals, tenders, and RFP.o Experience in CA (computer Associates) & Manage Engine enterprise management solutions including backup, network and system monitoring, threat management solutions.o Experience in Ingres DBMS and Ingres BI “Business Intelligence” and Jaspersoft BI o Finished projects and POC: •BI (Business Intelligence) INGRES Cooperation BIC “Bahrain International Circuit” Show less

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  Fourth Dimension Systems

  Apr 2010 - Oct 2014

  Senior Technical Engineer

  Study customer infrastructure, consulting client needs and requirement to wards best practices and latest technology, implementing best solution that meet needs, and provide technical support for solution implemented.Sales duties:• Prepare a technical proposal which addresses the client’s interest and needs.• Assisting sales team in producing proposal and solutions to customers.• Assist in producing tendering and bidding process & products design.• Gathering 3rd party pricing and liaising with 3rd parties, if required Customers’ presentations and clarifications. Show less

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  Tech Stations Co.

  Nov 2014 - Apr 2022

  Responsibilities: o Technical supervision for engineers in the ITM Solutions Department including Technical development, Technical Support, Projects Management. o Collaborate closely with account managers from the sales team to identify and drive projects towards successful closingo Partner with other company Enterprise Solutions subject matter experts to build the customer solutiono Responsible for preparing and attending customer technical meetings and tailoring communications to address business needs of potential clients as part of the pre-sales processo Gathering information and assessment of customer needs in the Business and Technical areas.o Author and deliver network designs, statements of work (SOWs) and technical project plans incorporating service and program management activities. o Support the Sales Team on solution proposals during the whole sales cycle (qualification & opportunity discovery, RFP/RFI, Proof of Concept, solution design)o Understand pricing structures and associated elements including Service Level Agreements (SLAs)o Contribute to the improvement of the products by communicating client product needs and industry trends to product management and development.o Responsible for staying current on competitive analyses and understanding differentiators between the company vendors and its competitors.o Single point of contact for involved technical and business stakeholders from customer/vendor side.o Prepare and assist at public events like trade shows, partner events, roadshows, user groups meetings, including the ability to act as a speaker in front of a larger audienceo Being a technical representative of company solutions, able to communicate complex IT dependencies in simplifying, and clear words. Show less As ITM Solution Specialist i am participating in the technical parts of IT management projects, delivering the service as IT Management (ITM) team member. Responsibilities: • Focus on solution deployment and implementation for assigned customer base with specific emphasis on the organization’s Enterprise Solutions’ global managed services and communications solutions portfolio.• Participating technically (in the field of IT management) for any new engagement with new clients and new deals, supporting the sales team.• Partner with other company Enterprise Solutions subject matter experts to build the customer solution.• Develop and deliver technical presentations with customers and tailor content to audience as appropriate.• Provide the Consultancy services (analyze, study, design …etc) in the field of IT management for the clients.• Author and deliver network designs, statements of work (SOWs) and technical project plans incorporating service and program management activities.• Understand pricing structures and associated elements including Service Level Agreements (SLAs)• Understand the competitive landscape and have the ability to clearly articulate the technical differentiation and value proposition associated with the organization’s Enterprise Solutions versus its competitors.• Provide reports and documentations for the projects. Show less

  • Sales Manager

    Apr 2021 - Apr 2022

  • ITM Products Manager

    Sept 2015 - Apr 2021

  • ITM Solutions Specialist

    Nov 2014 - Sept 2015
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  Clever Solutions Company

  Apr 2022 - now

  • Sales and Operations Director

    Mar 2023 - now

  • Sales Director

    Apr 2022 - Mar 2023