Rajat Kumar Sharma

Experience

• 

  Accel Frontline Ltd

  Dec 2007 - May 2008

  Engineer Customer Service

  •Responsible for Bharti regional offices connectivity with Bharti Mobility Office at Mohali for Punjab, Haryana and Himachal circles.•Responsible for maintaining the network consisting of Routers (1700, 2600, 3800, 7200, 1600) and Switches (2900, 3500, 4500).•Troubleshooting and configuration of wan routers and Catalyst Switches like IOS up-gradation, implementing access-list etc.•Monitor availability and utilization of all the L3 devices by Vital suit portal and prepare various monthly reports.•Co-ordinate with central security team in day-to-day operations for faster Implementation of policies to provide earliest resolution to the end users.•To manage the IT LAN and handle day-to-day troubleshooting for all network related problems. Show less

• 

  Tech Mahindra

  Jun 2008 - Jun 2009

  Technical associate

  Multi Vendor Experience apart from Cisco. Foundry, Rapier, Kentrox, 3COM. Cisco 7500 and 7600 series routers, Catalyst 6500, 4500, 5500 Switches, and lower range Cisco routers and switches. Cisco Content delivery engine, Cisco Load balancer, Foundry load balancer Troubleshooting and configuring, Testing, ATM Circuits, Frame Relay circuits. ISDN, DSL Circuits. Troubleshooting and configuring, Testing T1 and Channelized T3, POS circuits. Handling escalated incidents and Setting up new processes. Managing very critical and high availability network infrastructure with which AT&T provides service in USA within very strict SLAs Managing Data Center network Incidents. Attend Priority 1 calls as the Incident manager and work with the Tier 3 network experts to resolve the issue within 60 minutes. Co-Ordinate to drive the issue to resolution by getting the necessary parties to get involved Negotiating with other support groups on support boundaries. Involve other teams where required and update AT&T technical director about the progress of the resolution Calculate business impact of the outage and notify the Technical director.Perform Root cause analysis of the incident and generate a problem management report so the incident is avoided in the future. Show less

• 

  Aricent

  Dec 2009 - Jun 2017

  •Responsible for setup of new lab from scratch in Vodafone UK, which includes requirements, planning, procurement, architecture, installation and operations.•Complete lab management for managed test services UK, which includes Power, installation and commissioning of lab equipment, cable laying, facility management, test rooms and other lab support related.•Defining the Operation manual, Lab service Management, Incident & Fault Management process for the Vodafone Watford Lab.•Assessment of existing processes, gap analysis, implementation of process initiatives, Risk management•Capex/Opex planning, raising purchase orders to fulfill the project requirement.•Periodic interaction with client for project review and resolve issue from review.•Timely reporting to the clients, higher authorities to deliver the best.•Manage Third parties – Vendor, OEM, Peer organizations working on customer projects, different Domain teams and BUs. Show less •Leading a team of 10 engineers and delegating the work as per the project requirement.•Coronation with other business functions like admin, SCM, finance to address the project issue.•Budgeting, capex/opex planning for lab equipment and consumables, raising purchase orders and coordinate with 3rd party vendors for the procurement. •Using GUI monitoring tools for LAN/WAN link for their utilization.•Primary owner for Aricent BTSLAB IT infrastructure issues like antivirus and security patch updating and new procurement of desktop, laptops, switches, routers etc.•Making the shift rosters and leave planners for the lab team to ensure smooth lab support operations.•To define and publish weekly SLA reports for senior management of the project.•Handling various internal and external audits like TL9000, EHS etc. Show less •Responsible for single handedly maintaining the BTSLAB network which includes More than 500 PCs, Cisco Routers , L2/L3 switches and other telecom equipments like, MSC, BSC, SGSN, GGSN, SMSC etc •Troubleshooting, creating, deleting and modifying of VLAN &Inter VLAN Routing.•Capacity management, addition or up gradation of network devices if required.•Implementation security using Access List at layer 3 and VLAN Access Maps at layer 2 switches.•Follow up with global Aricent IT and NSN IT team for faster implementation of required firewall policies.•Monitoring of data packets using monitor session on Cisco switches and Wire shark tool.•Managing DHCP, FTP and help desk ticketing servers in the lab.•To provide network support to commissioning telecom entities like BSC, MSC, SGSN, GGSN, Nethawk analyzer ETPE, ETIP cards etc. Show less

  • Datacenter Operations Specialist

    May 2016 - Jun 2017

  • Sr. Engineer Testing

    Jan 2014 - Apr 2016

  • Engineer Testing

    Apr 2011 - Dec 2013

  • Assitant opeartion Engineer

    May 2010 - Mar 2011

  • Consultant

    Dec 2009 - Apr 2010
• 

  Altran

  Jul 2017 - Mar 2021

  • Test Documentation Preparation(test strategy, Test plan, test exit reports etc.)• Testing Planning (Test schedule, timeline, delivery phases)• Test executions• Defect management (using tool like Jira, Jazz)• Test Governance (Daily/weekly calls with customer and senior management) • Test Documentation Preparation(test strategy, Test plan, test exit reports etc.)• Testing Planning (Test schedule, timeline, delivery phases)• Test executions• Defect management (using tool like Jira, Jazz)• Test Governance (Daily/weekly calls with customer and senior management)

  • Test Manager

    Mar 2020 - Mar 2021

  • Testing Lead

    Jul 2017 - Feb 2020
• 

  Capgemini Engineering

  Apr 2021 - now

  In my current role I am handling E2E test management for the Vodafone UK products

  • Associate Expert

    Jul 2022 - now

  • Test Manager

    Apr 2021 - Dec 2022