Nicole Ware

Experience

• 

  Dennis Publishing

  Feb 1999 - Feb 2001

  Database Manager

  Management and deployment of CRM for advertising team for the Magazines on Dennis Publishing suite of products

• 

  News Corp Australia

  Jan 2003 - Jan 2007

  Responsible for the development and implementation of policies, processes and initiatives which continually increase the capabilities, and drive the performance of theNewsAdvantage contact centre team.Accountable for building the people skills of managers so they are capable of effectively and efficiently leading and managing their teams. Responsible for managing a workforce management team in delivering effective rostering and forecasting data to ensure high quality service is provided to customers of the Brisbane contact centre.Supported staff in creatiing positive outcomes for contact centre teams in relation to work/life balance while delivering on business outcomes.Coordinate and communication of day to day requests impacting staffing across the centre to ensure minimal impact on customers and the business. Responsible for leading and managing contact centre teams to facilitate the achievement of revenue targets, to ensure the teams delivers exceptional service and solutions to customers through the coaching and development of the team.

  • HR Manager, Contact Centre, Brisbane

    Jan 2006 - Jan 2007

  • Resource Manager - Contact Centre, Brisbane

    Jan 2004 - Dec 2006

  • Team Manager - Contact Centre, Brisbane

    Jan 2003 - Dec 2004
• 

  News Corp Australia

  Feb 2008 - Nov 2016

  Responsible for driving and managing the direct sales channel for News Limited consumer and SME customers, while maximising sales revenue.Accountable to achieving optimal performance and profitability through the effective use of business assets and talent management.Develop strong commercial relationships with both internal and external stakeholders. Responsible for implementing sales initiatives to meet Customer expectations across 70 sales & service staff. Accountable for the day to day management of contact centre operations (inbound/outbound). Led a team of Direct Reports, coaching and developing them to achieve performance outcomes associated with revenue, quality and customer.

  • Head of Direct Sales - Contact Centre, Melbourne

    Apr 2012 - Nov 2016

  • Sales, Service & Operations Manager - Brisbane

    Feb 2008 - Mar 2012
• 

  Leader Community News

  Dec 2016 - Jul 2021

  General Manager Sales
• 

  News Corp Australia

  Apr 2018 - now

  • General Manager Sales, Key Accounts, Agency & Direct Victoria

    Jul 2021 - now

  • General Manager Sales, Victoria and SA

    Apr 2018 - Jul 2021