Dhanalakshmi D

Experience

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  Niche

  Jun 2008 - Jul 2011

  Associate for Barclays Bank

  𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔– ❖ Credit Card Collections Management: Led and managed the credit card collection team, ensuring the timely recovery of outstanding payments. Focused on maintaining a professional and customer-centric approach while adhering to organizational standards and policies. ❖ Risk Mitigation Strategies: Developed and implemented risk mitigation strategies to address payment defaults effectively. Ensured compliance with established guidelines to minimize financial exposure and protect organizational interests. ❖ Team Leadership and Supervision: Oversaw and guided a team of collection associates, fostering a collaborative work environment. Provided mentorship and support to enhance team performance and ensure the achievement of payment collection targets.❖ Issuance of Critical Customer Documentation: Directed the preparation and issuance of essential customer documents, including No Objection Certificates (NOCs) and settlement letters. Ensured that all documentation met strict accuracy and compliance standards. ❖ Data Allocation and Coordination: Managed the assignment of payment-related data to various external agencies, ensuring efficient handling of collections. Maintained clear communication channels to facilitate smooth workflows and timely payments.❖ Inter-Agency Collaboration: Worked closely with external agencies to resolve operational challenges, ensuring seamless coordination and execution of payment collection processes. Acted as the primary liaison to address and mitigate any issues effectively. ❖ Quality Assurance in Documentation: Conducted thorough quality checks on all customer-facing documents, ensuring precision and compliance with both customer and regulatory requirements. This attention to detail ensured error-free communication and transactions. ❖ Adherence to Process and Compliance Standards: Enforced adherence to organizational principles and processes among associates. Show less

• 

  Hewlett Packard Enterprise

  Apr 2013 - Sept 2015

  Order Analyst

  Customer Account Management: Created and maintained customer accounts using SAP applications, ensuring accurate datamanagement and seamless service delivery to clients across Australia and New Zealand. Transaction Processing and Reporting: Managed high volumes of transactions in SAP, extracting and sharing Excel reports withclients and customers, maintaining transparency and efficiency in operations. Quality Assurance and Control Systems: Designed, implemented, and evaluated robust quality control systems to enhance processaccuracy and meet organizational benchmarks, ensuring adherence to high-quality standards. Contract and Quote Management: Prepared detailed quotes and contracts for customers based on information provided by FOCAand Sales teams, ensuring alignment with client requirements and internal policies. Tool Proficiency and Utilization: Trained and proficient in tools like Siebel, ES Web Client, SAW, My PRS, Quote Log, and PACT,leveraging them for efficient operations and client servicing. Adherence to Turnaround Time (TAT): Ensured all transaction processes were completed within agreed turnaround times (TAT), maintaining accuracy and client satisfaction across service delivery. Data Management and Compliance: Handled sensitive customer data with precision, ensuring compliance with regulatory standardsand internal policies to uphold data integrity. Collaboration with Front-End Teams: Worked closely with front-end teams to align operations with specified metrics, achievingseamless service delivery for clients in Australia and New Zealand. Operational Efficiency: Optimized processes through effective use of technology and data analysis, contributing to improvedefficiency and resource management in back-office operations. Show less

• 

  Matrix Business Services India Private Limited

  Sept 2017 - Oct 2024

  𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔–❖ Trade Fund and Performance Management: Managed trade fund verification for Modern andTraditional Trade channels in the Middle East, with an annual spend of $17.8MM. Led performance verification activities across various regions, including India, Philippines, South Africa, Gulf, Australia, and New Zealand, ensuring alignment with business goals and compliance with SOPs. ❖ Team Leadership & Process Improvement: Directed a diverse team of over 20 members, fostering continuous learning and performance improvement. Implemented innovative solutions to automate claim processes and improve operational efficiency, leading to minimized business risk and streamlined processes. ❖ Risk Mitigation & Compliance Oversight: Established best business practices to mitigate risks, handled internal and external audits, and generated MIS reports for internal controls. Ensured strict adherence to process guidelines and SOPs, meeting global standards and maintaining financial transparency. ❖ Cross-Functional Collaboration & Client Management: Liaised with business leaders to implement high standards of compliance and controls. Maintained strong client and vendor relationships, coordinating effectively to address discrepancies and ensuring accurate, timely payment disbursements. ❖ Digital and Offline Marketing Oversight: Led performance verification for digital and offline marketing activities across regions including India, Philippines, South Africa, Gulf, Australia, and New Zealand with a budget of $8.9MM. Validated purchase orders, reviewed supplier performance, and managed payments using Coupa Maestro to ensure timely & accurate financial management. ❖ Mystery Audits and Compliance Oversight: Conducted comprehensive mystery audits across UAE, Kuwait, and Oman in key retail outlets such as Lulu & Carrefour. Validated audit reports, generated MIS reports highlighting findings and recommendations, ensuring compliance with internal controls. Show less 𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔– ❖ Claims Management: Led a team of 15 members in Direct-to-Consumer (DTC) claims verification and payment disbursement, managing an annual trade fund spend of $5MM. Identified and reported discrepancies in claims, leading to a reduction of $6.8MM annually in errors and deviations. ❖ Process Optimization and Compliance: Designed and developed MIS reports to improve process efficiency and ensure effective risk mitigation. Conducted thorough verification of claims, ensuring compliance with TAT and SOPs, achieving zero errors in fund disbursement. Show less 𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔– ❖ Payment Disbursement Oversight: Managed payment disbursements for an FMCG client in the DTC channel, overseeing an annual spend of approximately $4.3MM. Delivered accurate and timely fund disbursements by rigorously adhering to compliance guidelines. ❖ Risk Management and Audit Coordination: Collaborated with internal and external auditors to ensure transparency in financial reporting. Utilized MIS reports to track risks and recommend corrective actions, fostering a culture of continuous improvement in financial. Show less

  • Manager

    Sept 2021 - Oct 2024

  • Team Leader

    May 2019 - Sept 2021

  • Senior Executive

    Sept 2017 - Apr 2019
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  Self Employed

  Nov 2024 - now

  Self Employed