Dylan W.

Experience

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  Long Island State Parks

  May 2008 - Sept 2010

  Special Event Coordinator

  Planned and supervised the Sumer Run Series.Handled all performers at Republic Airport for Jones Beach Air Show.negotiated business contracts, bids, and quotes with vendors in consideration of New York State regulatory compliance and procurement.Responsible for venue preparation, media relations, and vendor set-up for all Long Island State Park Events.

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  Cazenovia College

  Aug 2008 - May 2012

  Class of 2012 Vice President
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  Long Island Lizards

  May 2011 - Aug 2011

  Marketing And Advertising Specialist

  Managed the merchandising and setup for all field promotions.marketed locally for home game events with small business advertising agreements.Supervised the Coordination of the "2011 Fiddlestick Challenge" which resulted in a highly successful event comprised of 100's of young competitors and over $6,000 in funds raised.

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  East Coast Orthotic & Prosthetic Corp.

  Jun 2011 - Jun 2012

  Service specialist, customer relations, In-house Courier
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  Wells Fargo

  Jun 2012 - Mar 2015

  Operations Processor IV and Operations Analyst

  • Processed and managed bulk residential valuation orders, ensuring timely delivery for the state of Michigan.• Ensured appraisers met strict partner dates, adhering to service length agreements.• Maintained strong client relations between appraisers and Wells Fargo, enhancing service quality.• Improved error reduction by 8% through biweekly account auditing based on valuation requested date and level of effort.

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  DEFENDERS

  Feb 2015 - Jul 2018

  Account Manager

  • Oversaw client requirements from onboarding to launch, ensuring seamless transitions and high satisfaction rates.• Implemented efficient scheduling and management processes, resulting in improved productivity.• Improved operational efficiency by 6% through creation of action item list for all technicians to complete on installations.• Achieved 98% client satisfaction for 68 accounts by diligently ensuring any and all concerns were answered before completion and departure.

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  Townsquare Interactive

  Jul 2018 - Jul 2021

  Account Manager / Business Analyst

  • Served as a liaison between clients and the design team, ensuring protocols met client requirements and adhered to project timelines.• Client portfolio of 218 accounts totaling $795,000 annually.• Responsible for documenting and communicating client needs, facilitating smooth interactions and timely project delivery.• Represented the clients when coordinating with design and launch teams during the build process, providing critical feedback and insights to enhance product development.• Increased project launch completion rate by 15% by creating and implementing an Excel checklist process for the onboarding of all clients companywide, including google business listings, website credentials and domain ownership. Show less

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  Agadia

  Jul 2021 - now

  • Served as liaison 2 key strategic relationships between Agadia, PBMs, and National/Regional Health Plans who utilized the PAHub application to process Prior Authorizations for medications under the pharmacy and medical benefits.• Managed Root Cause Analyses and implemented custom Change Requests, ensuring functionality aligns with client expectations.• Authored detailed Functional Request Documents for technical alterations, facilitating clear communication with the engineering team.• Collaborated with multiple teams, including offshore development, QA, customer success, and training teams, to ensure seamless project execution and client satisfaction.• Adhered to strict Production Release Timelines (8 releases a calendar year), ensuring state-mandated features were operational by the requested dates, enhancing compliance and client satisfaction.• Measured customer satisfaction with survey-based results leading to 18% improvement based on NPS.• Provided and presented insightful reporting to both clients and internal stakeholders about account performance and growth, enhancing transparency and trust. Show less

  • Business Analyst

    Jul 2021 - now

  • Account Manager

    Jul 2021 - now