Ryan Stanko

Experience

• 

  Toyota Motor Corporation

  Jun 2006 - Aug 2011

  • Field Quality Engineer

    Aug 2009 - Aug 2011

  • Production Engineer

    Jun 2006 - Jul 2009
• 

  ZF

  Sept 2011 - Jan 2014

  • Quality Manager

    May 2012 - Jan 2014

  • Senior Quality Engineer

    Sept 2011 - May 2012
• 

  Tesla

  Feb 2014 - Apr 2024

  Spearheaded field issue investigations for compliance and safety concerns, coordinating cross-functional teams to address emerging risks. Engaged with NHTSA officials, including onsite meetings, to present Tesla’s internal processes and foster transparency.Highlights of accomplishments in this role include:• Submitted 1K+ reports to NHTSA with 100% on-time delivery, including comprehensive follow-up documentation.• Realized an 80% resolution rate for identified safety issues within 90 days, with robust monitoring plans for any exceptions.• Strengthened regulatory relationships with NHTSA by clearly communicating Tesla’s safety processes.• Led a critical assessment of a seat belt supplier issue, implementing production controls and countermeasures that mitigated non-compliance risks, reducing related recalls by 99%. Show less Directed the merged Service Quality and Technical Programs teams, focusing on synchronizing key objectives across Pre-Delivery, Intake, Repair, and Parts processes. Developed strategic program roadmaps, solidifying robust process throughput, accurate diagnostics, and seamless customer service systems.Highlights of accomplishments in this role include:• Reduced exterior vehicle damage during transportation by +25% through effective protective measures.• Achieved a 30% improvement in Material Review Board (MRB) part return rates by employing strategic system changes, enhancing part assessment and turnaround times.• Decreased Noise, Vibration, and Harshness (NVH) repeat visits by +15% and cut diagnostic time variation by 20% through targeted service process modifications.• Introduced and standardized a noise diagnostic tool and test track at service centers, reducing repeat visits for noise-related issues by nearly 50%. Show less Led the Service Quality Program Leads, overseeing pre- and post-delivery feedback loops for Model 3, Model S, and Model X. Collaborated with regional leads in EMEA and China to boost communication and resolution of field issues, confirming that country-specific challenges were addressed. Established processes to identify and mitigate unique factory building issues, working closely with global teams to build and standardize service quality operations.Highlights of accomplishments in this role include:• Established the first Service Quality teams in China and Europe, setting up frameworks for ongoing collaboration and issue resolution, resulting in a 25% reduction in regional service issues.• Streamlined communication between regional teams and factory/design teams, leading to improved response times and a 30% reduction in field issue resolution times.• Implemented a feedback loop process that elevated service quality and reduced recurring issues across three vehicle models. Show less Served as the Service Quality launch lead for the Model-3 program, tasked with establishing a fast feedback loop to address initial quality field issues. Steered root cause analysis and applied long-term countermeasures, safeguarding against the recurrence of factory-shipped problems.Highlights of accomplishments in this role include:• Accomplished a >15% reduction in field issue rates compared to previous vehicle launches by leading targeted containment and resolution efforts.• Addressed a critical door-closing effort issue affecting 20% of Tesla vehicles by implementing a measurement system in the factory and a repair protocol in the field, reducing related service issues by 50%.• Developed a system to measure door closure velocity, balancing customer satisfaction with design integrity, which reduced service visits and provided direct feedback to the engineering team on customer specifications. Show less Promoted to lead the first-ever Vehicle Field Quality Team, focusing on improving the resolution of customer field issues for Model S and Model X. Directed the analysis and disposition of warranty parts while developing objectives and metrics for the Production Chassis Team to align with departmental KPIs.Highlights of accomplishments in this role include:• Achieved a >10% year-over-year reduction in field issue rates for Model S and Model X through the integration of a structured problem-solving process.• Boosted the efficiency of warranty parts handling by >25% through effective oversight of the Global Field MRB Team and streamlined disposition processes.• Led a team of technicians in conducting root-cause analysis on 1K+ warranty parts, enhancing resolution speed and accuracy.• Reduced supplier quality issues by >15% by applying control plans and production countermeasures, leading to a more robust and reliable supply chain. Show less Coordinated problem-solving initiatives for chassis production and field issues, focusing on increasing vehicle quality and reducing defects. Optimized supplier production effectiveness and instituted controls to maintain quality and integrity of supplied components.Highlights of accomplishments in this role include:• Eliminated the #1 NVH issue affecting ~20% of production vehicles by identifying root cause and influencing a design change.• Reduced wheel damage concerns by +25% at the supplier level through the implementation of targeted production controls, amplifying overall product durability and customer satisfaction.• Mentored and coached junior engineers, fostering a culture of problem-solving and continuous learning, which contributed to a 50% increase in team productivity and innovation. Show less

  • Regulatory Investigation Lead

    Apr 2022 - Apr 2024

  • Manager, Service Quality and Technical Programs

    Jun 2018 - Mar 2022

  • Manager, Service Quality

    Mar 2018 - Jun 2018

  • Senior Technical Program Manager

    Aug 2017 - Mar 2018

  • Associate Engineering Manager

    Mar 2015 - Jul 2017

  • Senior Quality Engineer

    Feb 2014 - Mar 2015
• 

  CoTactical LLC

  Jul 2024 - now

  Founder & Consultant

  Provide consulting services with a focus on supporting electric vehicle production and supplier management. Collaborate with former colleagues and industry contacts to deliver guidance on production ramp-up for emerging automotive startups. Engage in short-term projects that demand rapid turnaround and high-impact results, including sourcing critical suppliers for manufacturing needs.Highlights of accomplishments in this role include:• Secured key suppliers of Lucid Motors during a two-week contract, contributing to the production ramp-up efforts.• Leveraged industry connections to subcontract consulting services, guaranteeing swift and efficient project execution.• Provided strategic production consulting to automotive startups, strengthening supplier networks and operational readiness within tight timelines, achieving a 35% improvement in supply chain efficiency. Show less