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Daniel Grobler

Daniel Grobler

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location of Daniel GroblerAuckland, Auckland, New Zealand

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  • Timeline

  • About me

    Service Delivery Manager

  • Education

    • Sir John Adamson High School

      1986 - 1990
      Matric certificate Commercial Matric

      Student

    • Sir john adamson high school

      1986 - 1990
      Matric certificate Economics

  • Experience

    • FNB South Africa

      Aug 1993 - Sept 2005

      Providing customer support, software testing, process documentation, product and staff training. Customer support, software testing, process documentation. 3rd Party credit card solutions. Experienced call center operator, credit card fraud investigator.

      • Supervisor - FNB eProcurement

        Jun 2002 - Sept 2005

      • Supervisor - Procurement Project

        Dec 2000 - Jun 2002

      • Supervisor - Private Labels

        Aug 1993 - Nov 2000

    • Conexa

      Dec 2005 - Jul 2009
      Customer Support - Procurement

      Providing customer support to clients

    • G4S

      Dec 2009 - May 2010
      Monitoring Officer

      Call Centre Operations.Monitoring system generated alerts.

    • Modica Group

      Jun 2010 - now
      Service Delivery Support

      Service Delivery Support, responsible to our local and international customers and partners using our wide range of mobile applications that provide access to high quality SMS messaging and connections.Responsibilities include: short code management mobile gateway configuration mobile application provisioning and support user documentation business process documentation operations supportUI testing

  • Licenses & Certifications

    • Certificate in E-Commerce

      Intec College

    • Certificate in Management Practices

      First National Bank Centre for Management Studies

    • Microsoft Excel 97 (Basic)

      FNB Training Excellence

    • Unix Advance Topics

      FNB Technology Training

    • Unix Fundamentals

      FNB Technology Training

    • Unix Intermediate Topics

      FNB Technology Training

  • Honors & Awards

    • Awarded to Daniel Grobler
      Certificate of Achievement First National Bank South Africa Oct 1998 In recognition of outstanding service & achievements
    • Awarded to Daniel Grobler
      Certificate of Achievement First National Bank South Africa Feb 1997 Cardholder Programme Team Achiever
    • Awarded to Daniel Grobler
      Certificate of Achievement First National Bank South Africa Dec 1996 Team Leader Programme
    • Awarded to Daniel Grobler
      10 Years Loyal Service with First National Bank First National Bank South Africa 10 Years Service Award