Chris Eddy, PSP

Experience

• 

  West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel)

  Sept 2008 - Jun 2016

  Responsible for managing the Communications department, including staff hiring, training, and budgeting. Responsible for contributing to overall department goals by identifying possible failure points with the analysis of ongoing operations and developing risk management strategies. Assists with all technical aspects of the department. Responsible for maintaining, updating, and testing the reporting software, assisting with the administration of the CCTV and Access Control software. Monitored CCTV, responded to radio communications, answered queries on the phone. Directed floor officers to events and managed resources for effective response to developing situations. Set up and tear down of major events along with a host of daily tasks to keep operations at the facility running smoothly

  • Communications and Training Staff Sergeant

    Apr 2011 - Jun 2016

  • Dispatcher

    Mar 2009 - Apr 2011

  • Event Set-up

    Sept 2008 - Mar 2009
• 

  OEG Inc.

  Jul 2016 - Mar 2021

  Responsible for planning and management of security systems throughout the Oilers Entertainment Group, which includes building access control systems, CCTV, intrusion detection, credentialing, and radio communication systems. Key priorities for this role are:- Management of all Oilers Entertainment Group employee credentials, and temporary event passes. Responsible for planning, designing, and implementing the credential system and processes, both for permanent building needs as well as one-off special event requirements.- Administration of access control, intrusion detection, and CCTV systems throughout Oilers Entertainment Group. Includes managing user accounts and permissions, working to evaluate and fix problems, meeting key business requirements and ROI, planning and implementing new deployments, and maintaining the current systems to a high level of functionality.- Development of training programs for new users to the system, and mentoring additional staff to assist with advanced administration tasks- Comprehensive reporting, auditing, and analytics to identify problems or to respond to specific queries from internal or external stakeholders.- Maintains the digital records generated by the various Security systems, specifically managing the access, retention, and release of the information as required by various business units or legislation.- Management of all budget processes related to building security and security systems, including creating business plans and tracking KPIs Show less Responsible for supervising the Rogers Place Security Control Room, along with all the associated technology systems in use throughout the Security department. Key tasks included:• Development, auditing, and continuous training of control room operators on control room and system operations• Coaching and mentoring part-time and full-time security control room agents• Acting as Subject Matter Expert for all security technology systems, including CCTV, VMS, access control, credentials, RMS, incident management software, phones, radios, mobile applications, and exploring new technology initiatives• Managing the digital or hard copy records generated by the security department, specifically managing the access, retention, chain of custody, and disclosure of information Show less

  • Security Systems Manager

    Jul 2017 - Mar 2021

  • Security Supervisor

    Jul 2016 - Jul 2017
• 

  Government of Alberta

  Mar 2021 - now

  The Manager, Technology & Information Services is a key management link in the delivery of technical services and information management across each of the six Sheriffs Branch directorates within the Public Safety Division of the PSES ministry. The position provides advice and support to Government of Alberta executive and senior managers on the development and implementation of effective technical systems and information management related strategies, policies, and programs that contribute to the achievement of business plan goals and meet the security needs of government ministries and stakeholders across the province. The position leads the team which supports all the land-mobile radio communications equipment, in-vehicle wireless communications equipment, and body-worn communications equipment and the related procurement, service and processes for that equipment across the Public Safety and Correctional Services Divisions. The team also supports the various information technology platforms used by the Public Safety division by providing data quality work, business intelligence, analyst support, and program administration.The position develops and maintains collaborative relationships with representatives from Government ministries, up to and including the Ministerial level, to develop and implement technical programs, with an emphasis on network and enterprise systems. The position provides expert advice on technical security, wireless communications, information management, and digital program delivery. In addition, the position provides expert advice and consultation to client ministries in order to assist them in identifying potential security threats, vulnerabilities and risks, and technical security requirements and recommending alternate solutions to resolve security issues and concerns. Show less The Sheriffs Operational Communications Centre provides support directly to law enforcement agencies, provincial enforcement agencies, and integrated law enforcement agencies in Alberta. These areas include traffic enforcement, conservation services enforcement, commerical vehicle inspection, warrant apprehension, investigations, surveillance services, intelligence and threat analysis, courthouse and government facility security, prisoner management and transport services, and executive and judiciary security services.Supervisors provide mentoring and supervision to the teams of Communications Officers, as well as monitoring and reviewing response times, building and maintaining positive relationships with stakeholders, delivering training, and completing routine administrative tasks within the unit. Show less

  • Technology & Information Services Manager, Sheriffs Branch

    Dec 2022 - now

  • Supervisor, Sheriffs Operational Communications Centre

    Mar 2021 - Dec 2022