Andrew Face

Experience

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  Applebee's

  Jan 1999 - Mar 2005

  Applebee's International, Inc., headquartered in Overland Park, Kansas, developed, franchised and operated casual dining restaurants in 49 states and 8 international countries. In 2005, Applebee’s International had over 2,000 restaurants and was the largest casual dining chain in the world with system wide sales over 4 billion dollars. Responsible for all aspects of Field Human Resources for 33 corporate restaurants over five states with annual sales over 82 million dollars. Reported to Director of Operations and Executive Director of Human Resources. Oversaw five Area Directors and one Regional Training Manager Show less

  • Senior Manager of Human Resources for New England Region

    Jan 2002 - Mar 2005

  • Senior Manager of Human Resources, Overland Park, KS

    Jan 1999 - Jan 2002
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  ARBY’S/DUNKIN DONUTS (MIRACLE RESTAURANT GROUP, LLC)

  Apr 2005 - May 2010

  Executive Director of Human Resources and Administration

  Miracle Restaurant Group, headquartered in Mandeville, LA, owned and operated 58 Arby’s restaurants and 4 Dunkin Donuts restaurants in 6 states. Miracle was one of the largest Arby’s Franchisees with annual sales over 48 million dollars and was the first Dunkin Donuts’ franchisee in the Indianapolis, IN market.Senior Human Resources executive reporting directly to the CEO. Accountable for all aspects of corporate and field human resources, for both existing and newly acquired franchises which included recruitment and selection, risk management, compensation and benefits, training and development, positive employee relations and employment law. • Led employee transition from Chico Inc. (former Arby’s Franchise) to Miracle Restaurant Group LLC, setting up entire Operations and HR function• Built and implemented Human Resources strategy, including people metrics system, for the organization linking Human Resources initiatives to pay for performance. Partnered with senior staff members and their management teams to train and develop people resources in accordance with business strategy.• Designed and executed Human Resources strategy for the purchase of a 12 unit Arby’s Franchise (Specialty Foods) and for establishing MRG Donuts, LLC (Miracle Restaurant Group’s Dunkin Donuts Franchise in Indianapolis, Indiana)• Worked with insurance broker to negotiate and implement employee benefits including medical, dental, life, ad&d, ltd and 401K. Kept benefit costs inline by going out to bid every year or locking in multi-year fee agreements.• One of only eight franchise groups to hold a seat on Arby’s Human Resources/Training Council representing over 1,000 Franchisees to Wendy’s/Arby’s Group (WAG). Show less

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  Fuddruckers

  Jun 2010 - Dec 2011

  Vice President of HR & Administration

  Fuddruckers New England was a Franchise of Luby’s restaurants which was a publicly traded company, operating over 280 restaurants under the brands Luby's, Fuddruckers and Koo Koo Roo across the United States and in various countries. Fuddruckers New England owned and operated 4 restaurants in the Commonwealth of Massachusetts employing over 140 associates.Partnered with CEO and Luby’s Corporate Executives to complete an organizational restructure with major focus on LEAN• Reduced cost of sales and labor by creating uniformity in all units and restructuring all hourly and management jobs with detailed job descriptions, accountabilities, responsibilities and compensation levels. Strengthened team bench by orchestrating departures of several poor performing associates and hiring talent in alignment with the organization’s objectives. Implemented an internal promote from within system, facilitated a new compensation pay for performance system. Show less

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  Grainger

  Mar 2012 - Nov 2019

  Grainger is North America’s leading broad-line supplier of maintenance, repair and operating (MRO) products, with an expanding global presence and is based in Lake Forest, Illinois. Grainger's customers are 3.2 million businesses and institutions around the world. Grainger has grown to over 11.2 billion dollars in annual sales with over 25,000 team members and is a Fortune 500 company and a perennial member of Fortune magazine's most admired companies to work for.Key Human Resources executive responsible for over 9K of Grainger’s US team members working in the 14 North American distribution centers, 3 national call centers, and 300 retail stores. Reported to CHRO with a dotted line to the President of Global Supply Chain• Responsible for designing and facilitating the HR strategic planning process. Set strategic direction for the organizational structure, recruiting, talent development, retention and compensation practices• Provided on-going coaching, facilitation and consultative services to the Sr. Leadership Team• Drove the talent development process encompassing roundtable discussions, people and succession plans, inclusive of direct management development and supervisory education throughout all locations• Assisted in the creation and execution of Grainger’s DEI programs including the establishment of business resource groups Show less Strategic business partner to Grainger’s Chief Digital Officer, Chief Information Officer and President of Global Supply Chain. Led team of 8 direct reports and 45 indirect reports.• Partnered with senior executives, helping Grainger become one of the top e-commerce companies, by engineering and executing the successful reorganization of MRO Solutions (digital architecture, merchandising, marketing, global product management, product information/search, corporate strategy• Designed and facilitated the HR strategic planning process for the North America center of excellence work in support of Grainger’s e-commerce business (substantial focus on retail stores, distribution and call centers). This allowed for a seamless customer shopping experience, increased efficiency and sales. “Stop-by, call or click. For the Ones Who Get It Done, Grainger.” Show less Accountable for one-third of Grainger’s total workforce supporting the United States distribution centers, retail stores, and contact centers• Developed and executed the consolidation of Grainger’s US call centers from over 300 locations to 3 national contact centers. Created and implemented new work from home options to ensure retention of top talent• Partnered with Sr. Vice President of Operations, Global Supply Chain, and Vice Presidents over all three divisions. Engineered and executed the successful reorganizations of all three divisions resulting in more effective and efficient customer fulfillment operations• Collaborated with Operations on opening one of Grainger’s largest distribution center (Bordentown, New Jersey) as well as the successful opening of Grainger’s largest national contact center (Phoenix, Arizona) enhancing Grainger’s competitive advantage with next day or same day shipping capabilities• Reported to Vice President of HR Global Supply Chain and International. Responsible for 12 direct reports and 30 indirect reports Show less Responsible for all of Grainger’s United States distribution centers (over 3,500 team members and 270 leaders) as well as dotted line for Grainger’s Mexico distribution centers. Partner with Vice President of Operations and Regional Sr. Directors to align human resources strategy and programs with the business strategy. Assessed distribution center people needs on an ongoing basis and facilitated HR support designed to grow our workforce, improve enterprise and leader capabilities, and drive talent excellence at all levels of the organization. Reported to Vice President of HR Global Supply Chain and International. Had 10 direct reports. Show less

  • Vice President of Human Resources, Global Supply Chain, Branch Network, NA Call Centers

    Feb 2017 - Nov 2019

  • Vice President of Human Resources, Digital, Customer Strategy, Enterprise Systems & Global SC

    Feb 2017 - Feb 2019

  • Sr. Director of Human Resources, Global Supply Chain

    Apr 2016 - Jan 2017

  • Director of Human Resources, Americas Supply Chain

    Oct 2014 - Mar 2016

  • Senior Manager of Human Resources, US Supply Chain

    Sept 2013 - Oct 2014

  • Regional Human Resources Manager Northeast Customer Service

    Mar 2012 - Aug 2013
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  Medline Industries, LP

  Nov 2019 - May 2022

  Senior Vice President of Human Resources

  Based in IL, Medline is the largest privately-held manufacturer and distributor of medical products & services in North America servicing over 45% of all US hospitals. Growing from 15 billion dollars in 2019 to now over $20 billion dollars in annual sales, the company was purchased by 3 PE firms in June of 2021. Sr. Vice President of Human Resources Strategic and functional guidance for Medline Operations Supply Chain encompassing 9K US team members across 47 distribution centers. Also responsible for Medline’s in-house transportation fleet of over 1,300 drivers and 2 corporate office locations with over 600 team members. Based out of New Hampshire, I reported directly to the Chief Human Resources Officer, with dotted line to the EVP of Operations and managed 8 direct reports and 35 indirect reports. • Business partner to Medline’s Executive Sr. Vice President of Operations. Created and implemented Medline Operation’s People Vision and People Strategy with heavy focus on culture, talent acquisition, organizational development and communication support for optimal team performance and sustained employee engagement through complex business changes. Supported largest leveraged buyout (LBO) at $34 billion dollars• In addition to successfully keeping team members safe and operations up and running through the Global Pandemic, opened 12 new distribution centers (majority over 1 million sq. ft.). Recruited and developed 17 additional HR resources. Collaborated with Operations to increase productivity, improve EPTL, reduce inventory losses, while recruiting and onboarding over 6K hourly team members and over 300 leaders in support of Medline’s growth Show less

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  Dartmouth Health

  Oct 2022 - now

  System Vice President, HR Partnerships, reporting to Dartmouth Health's CHRO. Integral member of the Human Resources Senior Leadership Team, responsible for leading Dartmouth Health System Member HR leadership and Human Resources Business Partners (HRBPs) as a cohort of peers, serving the various care sites to enable operations through HR programs and services. Partner closely with HR Shared Services (COEs) in the delivery of compensation, recruitment, training and development, benefits and other HR shared services. Show less

  • System Vice President of Human Resources

    Mar 2024 - now

  • Sr. Director of Human Resources

    Oct 2022 - Mar 2024