Ryan De Souza

Experience

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  Chandaria Industries

  Oct 2009 - Nov 2011

  Key Account Manager Retail

  Key Accounts Retail Manager | Retail, Corporate and Institutional ManagementChandaria Industries, Nairobi, Kenya 2009 November– 2011 November • Managed the sales for major Key Accounts (supermarkets, convenience stores and pharmacies) and led a team of twenty employees.Key Achievements • Extended our product portfolio from hygiene goods to food and beverages.• Reduced the ordering process and lead time for deliveries which reduced stock outs within the stores and increased in sales by ten percent.• Implemented a practical and efficient incentive based management scheme for inventory in stores which resulted in consistent stock pressure on shelves and increased sales by fifteen percent. Show less

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  Bio Foods

  Apr 2013 - May 2014

  Business Development Manager

  • Developed new emerging markets, trained staff, took charge of key accounts, liaised with new vendors in the retail, cooperate, and institutional field.• Organized event management and trade shows by spearheading marketing campaigns.Key Achievements • Pioneered the launch of our whole range of yogurts and other dairy products upcountry especially in Central and Rift valley provinces by accomplishing higher sales, revenue and greater brand visibility.• Mentored and trained the entire sales force team to exhibit exceptional merchandising and promotional skills within all the supermarkets in which they developed outstanding growth in customer service and sales in supermarkets.• Engineered the introduction of “thermization” yogurts for the first time within East and Central Africa which established us as the only company to launch the product. Show less

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  Mustek East Africa

  Apr 2014 - Feb 2017

  National Sales And Marketing Director

  • Opened the entire Kenyan market as well as the East African market (Uganda, Ethiopia and Tanzania) by introducing channel resellers in all major towns, constituencies and major cities making us a market leader in the IT industry.Key Achievements • Opened a corporate wing of the sales team and embarked on a steadfast approach to conquer all of Nairobi and its greater environs by segmenting each area and market storming. Proved very successful in opening the corporate sector and supplying end users directly with more affordable, reliable and efficient products.• Consistently developed effective sales strategies to exceed sales targets, through new products and services which made us the “one stop shop” for IT equipment by increasing our revenues and making us the IT company of the year.• Built a solid workforce team that was empowered by intense training and development skills, which led to greater individual performance and low turnover. Show less

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  Crescent Distribution

  Mar 2017 - Jul 2018

  Sales Manager

  • Took charge of the entire sales and marketing department of the company both locally in Kenya and across East Africa. Opened up new uncharted markets and educated clients throughout Kenya, Uganda, Ethiopia and Tanzania by introducing Epson products.Key Achievements • Worked in partnership with major vendors for broadening our product line and portfolio to become more diverse in the IT industry which led in the growth of our market share by thirty percent through the introduction of HP as our lead brand. Show less

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  Total Solutions Ltd

  Aug 2018 - Oct 2018

  Business Development Manager

  • Took charge of business development by extending the clientele data base, gave significant support on leadership and trained staff. • Built clientele networks, through supportive services, products and solutions.Key Achievements• Developed structured coaching to build the sales team which resulted in higher individual performance in their KPI’s and sales performances.• Demonstrated proficiency in business development by bringing in new clients in both the retail and corporate sector, which led to higher sales revenues. Show less

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  GetAssist

  Dec 2018 - Jan 2019

  Regional Sales Manager

  • Directed and managed the inside sales and marketing processes for the entire branch, recruiting, training and retaining of employees.• Coordinated all sales operations and implemented sales techniques to constantly hit and surpass sales targets.Key Achievements • Qualified hundreds of new clients and turned them to buyers which led to higher sales turnover.• Hired, trained and retained key employees which decreased the labour turnover.• Advanced Get Assist’s public relations and communications program by enticing more clients to come on board through our intense in house branding, promotions and presentations. Show less

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  Concentrix

  Apr 2019 - Nov 2019

  Customer Service Account Representative

  • Assisting clients with in depth analytics and trouble shooting skills to help best navigate them• Providing a high-level of front line customer service, engaging them and providing information and program availability

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  Hudson's Bay Company

  May 2019 - May 2020

  Sales Executive | Sales and Marketing

  • Identifying business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sale options• Selling products, establishing contacts and developing relationships with prospects, and recommending solutions• Maintaining relationships with clients by providing support, information, and guidance; researching and recommending new opportunities in branding and merchandising

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  RBC

  Feb 2020 - now

  Licensed Insurance Agent, Home and Auto

  • Front line Level 1 Underwriter; responsible for analyzing and conducting changes to existing client policies and creating new business home & auto policies• Proficient in hitting sales targets• Responsible to maintain high audit and client impact scores• Building and maintain relationships with existing clients • Rekindling dormant accounts to rejuvenate and get them back on track• Maintain RBC KPI’s and parameters on sales targets and growth • Providing insurance advice and solutions to clients based on their needs and ensure clients are charged premiums that correspond with risks• Exhibiting a consistent, positive client experience with every conversation and resolve client concerns at the point of first-call, demonstrating the ability to connect through discussion and escalate as necessary• Completing personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations• Demonstrating a solid understanding of regulatory risk when writing and updating new business policies• Applying critical thinking during client interactions in order to identify and analyze acceptable and unacceptable risks• Perform front-line underwriting of Home and Auto policies Show less