Joel Berman

Experience

• 

  The Workplace Helpline

  Jul 2008 - Jul 2009

  Relationship Manager

  Researched clients to demonstrate value in signing up for our SaaS softwareOnce onboarded responsible for demoing product and serving as their account managerHandled Special Projects: KMS Database redesign, reconciled data and billing monthly for master client and handled customer service requests

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  Harvard University

  Jan 2010 - Jun 2010

  Strategic Procurement Intern

  • Created financial reports for all Harvard departments• Entertained potential vendors with tours around Harvard• Participated in vendor selection process.• Created marketing materials for campus events and updated website

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  Vitech Systems Group

  May 2011 - Aug 2012

  System Analyst

  Consulted onsite customizing our SaaS software organizing benefit information for teachers in MassachusettsLed product design meetings with client to customize software integrationManaged communication and product life cycle across multiple layersPerformed QA testing, wrote test scripts and developed reports to track system errorsTrained client faculty in small group meetings to operate our product and new special features

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  Steelhead Diner

  May 2014 - Oct 2017

  Restaurant And Bar Manager

  Oversaw purchasing, marketing, new hire training and management for upscale restaurant focused on sustainable practicesBooked, organized and ran events in our rentable areaManaged a staff of 30 during peak business where daily sales averaged $20,000Organized marketing efforts including email marketing efforts, website management,cross promotion with local vendors and community building efforts

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  Self Employed

  Jun 2016 - Mar 2019

  Marketing Consultant

  Spearheaded sales and website management for new startup companyConducted market research and survey work for independent production releasesDeveloped marketing plans and managed sales for local agriculture companiesAssisted in organization of events and festivals at various venues

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  TransGroup Global Logistics

  Apr 2019 - Jul 2020

  Operations Specialist

  Investigated, quoted and oversaw new logistical projects for customers utilizing our proprietary SaaS logistics applicationSelected to assist high volume customers during pandemic with troubleshooting andadvice for shipments while working from remoteNegotiated rates with vendors to secure long term contracts with returning customersServed as the front lines for customer service nationally and QA testing for software bugs

• 

  ITR Economics

  Oct 2020 - Apr 2021

  Production Coordinator

  Developed production plans to keep monthly projects on schedule and under budgetLead daily meetings for teams to coordinate efforts across deliverablesCollected metrics and implemented ideas to increase efficiencyEdited and managed forecast page uploads to company website

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  Green River

  Aug 2021 - now

  Software Analyst

  Served as project manager setting team priorities, budget and milestone planningDeveloped prototypes/mocks, specifications, release notes, test scripts and videos for end usersGuided client meetings to determine spec requirements and propose solutions to issues/new developmentAssisted in a wide range of implementations ranging from new interfaces, API enhancements and initiatives based on data analytics