Rishal V O C

Experience

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  DBRAINS INFO SYSTEMS & CONTROLS PVT. LTD

  Aug 2019 - Aug 2021

  Resident Engineer

  As a Resident Engineer at DBRAINS INFO SYSTEMS & CONTROLS PVT. LTD, I provided technical support to end users in collaboration with our esteemed client, STATE BANK OF INDIA. My responsibilities included responding to and resolving technical issues related to computers and software applications. I managed critical tasks such as Windows updates, domain integration with the local Active Directory, and printer installation and troubleshooting.Additionally, I diagnosed and rectified network problems and hardware or software faults, ensuring the seamless operation of systems. I meticulously documented issues and solutions for future reference, facilitating a more efficient support system.Furthermore, I configured and maintained digital signature, biometric devices, and GCC (Government Common Mobility Card) devices, enhancing security and operational capabilities. Show less

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  L&T TEHNOLOGY SERVICES LIMITED

  Aug 2021 - Apr 2022

  System Engineer

  I am responsible for managing and maintaining computer systems, servers, and network infrastructure. I have experience in performing system backups, monitoring system performance, managing user accounts and access permissions, installing and configuring software applications, troubleshooting technical issues, and ensuring system security and stability. I possess strong technical skills, excellent problem-solving and communication skills, and the ability to work independently or as part of a team. Show less

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  Tharworx

  May 2022 - Nov 2023

  IT Support Engineer

  A highly skilled IT Support Engineer with a proven track record of delivering exceptional technical support and maintaining a secure and efficient IT infrastructure. Experienced in providing first-line support through various communication channels, resolving installation, configuration, and usage issues. Proficient in managing IT assets, deploying and maintaining Fortinet firewalls, and administering Active Directory accounts. Diligent in monitoring systems for adherence to company guidelines and SOP. Committed to ensuring network security and delivering comprehensive end-user training. Skilled in configuring firewall policies to protect the organization from external threats. Show less

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  Abu Dhabi Refreshments Company LTD. (Pepsi Cola)

  Mar 2024 - now

  IT Assistant

  As an IT Assistant at Abu Dhabi Refreshments Company LTD. (Pepsi Cola), I manage network infrastructure and provide technical support for hardware, software, and network issues. My responsibilities include maintaining IT inventory, performing regular data backups, and administering RBS ERP software. I collaborate with the IT team to design and deploy innovative IT solutions, ensuring seamless and efficient business operations.