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Gina M.

Gina M.

Telesales Representative

Followers of Gina M.52 followers
location of Gina M.Auckland, Auckland, New Zealand

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  • Timeline

  • About me

    Real Time Coordinator/Analyst at Fisher & Paykel Appliances

  • Education

    • Massey University

      2003 - 2008
      Bachelor of Design (BDes) Visual Communication Design (Digital Media)

    • The Interaction Design Foundation

      2017 - 2017
      User Experience and Interaction Design

      Have learnt a variety of user experience and interaction design related skills, such as usability, principles of user-centered design and more.Currently completing the following certificates: - The Practical Guide to Usability - Gestalt Psychology and Web Design: The Ultimate Guide

    • Treehouse

      2016 - 2017
      Front End Development

      Completed the following courses: - Front End Web Development- Web Design - Learn WordpressCurrently completing the following courses: - Beginner JavaScript - Wordpress Development

  • Experience

    • Total Connect Limited

      Jan 2013 - Jan 2014
      Telesales Representative

    • Domainz LTD

      Jan 2014 - Jan 2014
      Ebusiness Consultant

    • Pumpersites

      Jan 2014 - Jan 2014
      Online Content Writer/Web Designer (Remote Position)

    • Fujitsu Asia Pacific

      Oct 2014 - Mar 2016
      Service Desk Analyst

      • Technical troubleshooting: Office 365 & 2007, Desktop troubleshooting, Active Directory, Printers and Smart Phones, passing to resolver groups, and also working independently to resolve issues• Customer service by inbound/outbound phone and email• Meeting consistent performance targets for call quality and timekeeping• Data Entry and ticket handling. Advanced computer proficiency

    • Cigna New Zealand

      Mar 2016 - Aug 2017

      Worked as an office coordinator and also assisted the testing departmentsDesign Experience: I often assisted with the design aspects of various teams including the marketing team for work experience. Created Concept & Wireframes for online quote tool, improved the button interactivity, transitions and CSS for their website. Designed Logos, presentations & brochures for innovation day. Also assisted designing posters and email forms. My primary role was Outbound sales for various insurance products. This Required meeting various KPIs including Quality, Sales and Logins, Computer proficiency including data entry, Objection handling, Customer service and rapport building & Knowledge of the Insurance, Banking and Financial Sector.

      • Office Coordinator

        Jul 2017 - Aug 2017

      • Insurance Sales Consultant

        Mar 2016 - Jul 2017

    • Badge King

      Oct 2017 - Jun 2020
      Graphic Designer

      Prepared timely mock-ups of badges, t-shirts and other products to hundreds of clients and customers. Provided on-brand solutions with many small & large brands. Worked with various industrial printers, technologies with Corel Draw and liaised with customer via email, phone and face to face as required.

    • Konstruct Ltd

      Jul 2020 - Sept 2020
      Customer Service Representative, Graphic Designer

      Liaised between production and customers as a first point of contact by email, phone and face to face. Set up mock-ups for customers and cleaned vector files for screen printing, vinyl and digital print. Organised various samples and stock for customers as required. Assisted with t-shirt pressing and production when needed.

    • Fisher & Paykel Appliances

      Sept 2022 - now

      • Real Time Coordinator/Analyst

        Jan 2024 - now

      • Shift Coordinator

        Sept 2022 - now

  • Licenses & Certifications