Roudgery Jean

Experience

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  JCPenney

  Nov 2012 - Jan 2013

  Retail Sales Associate

  - Retrieved, unpacked, and issued stock as well as organized prescriptions for delivery- Processed cash, credit, voucher and debit transactions; processed returns and exchanges- Completed store opening and closing procedures and lead shifts- Drove sales through upselling products based on customers' past purchases and preferences

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  QSAC (Quality Services for the Autism Community)

  Apr 2013 - Nov 2013

  School Counselor

  - Working with Autistic population, In-home Respite services- After-School Program/ABA Training- Provided 1:1 patient supervision- Monitored vital signs and provided emotional support- Assessed environment for safety hazards- Communicated patient status to Behavioral Evaluator

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  Northwell Health

  Sept 2014 - Apr 2017

  Materials Management Specialist

  - Packed boxes by filling voids and arranging items to fit appropriately based onsize, weight and dimensions- Loaded completed orders on pallets according to the delivery number forhospital departments- Provided oversight and troubleshot jams and stoppages of the Oracle system- Reviewed weekly inventory charts, and recorded facility needs- Knowledge in computers and RF Scanners

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  Microsoft

  Apr 2018 - Jun 2019

  Service Technician

  -Installs, configures and supports hardware and software required to operate assigned technologies-Troubleshoot and resolves issues in assigned technology including hardware, software, operating system and application-related issues-Provides on-going maintenance including updates, patches and anti-virus updates-Deploys, maintains and monitors infrastructure environment in technology specialty

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  Agilant Solutions, Inc.

  May 2023 - now

  Desktop Support Analyst

  - Provide day to day technical support to northwell health employees for network infrastructure and internal- desktop systems software and hardware. Perform general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.-Installs, configures and troubleshoots desktop systems, workstations, printers, servers and network in northwell health environment.- Maintains passwords, data integrity and file system security for the hospital environment.- Communicates highly technical information to both technical and nontechnical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades.- participate in development of information technology and infrastructure projects. Show less