Murali R

Experience

• 

  DXC Technology

  Feb 2017 - May 2019

  IT Support Engineer

  • Supporting PC issues of the HP and HPE’s internal employees regarding windows operating system, credentials reset, system performance, browser issues.• Adding the PC to their respective (HP and HPE) domain.• Configuring the outlook-mail profiles, communication tools and all the tools of the Microsoft office packages which are used by the HP and HPE employees.• Troubleshooting the issues regarding network connectivity, business applications, business solutions, authentication means, PC backup and retrieval of data, requesting for the pc's and hardware devices for the employees, and all basic troubleshooting issues regarding the system drivers and reinstalling of the applications and all the HP supported tools. Show less

• 

  Hewlett Packard Enterprise

  May 2019 - now

  Technical Solutions Consultant

  • · Setup, Installation, Configuration, and remote management of ProLiant HPE servers. Expertise on HPE ProLiant ML/DL/BL server hardware troubleshooting and Virtual Connect Management.• · Technically trained to analyze complex Hardware Logs to isolate and fix or provide resolution to an Enterprise customer.• Total customer Ownership/Experience and handling escalation calls. · Coordinating Incident management, Incident Life cycle coordination, Change requests.• Basics on Network infrastructure in a Data Center Environment.• Completed VMware VCPA Certification. (Data Center Virtualization 2021) Candidate ID: VMW-02887828V-02838250). Show less