Mark Girondini

Experience

• 

  5m Information Technology

  Jun 2005 - Jun 2008

  Application Support Analyst

  Attività di trouble ticketing (assitenza 2ndo livello) e back office per il gruppo ex CAPITALIA poi Unicredit.

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  Engineering Ingegneria Informatica SPA

  Jun 2009 - Mar 2010

  Software Test Engineer

  On site software test engineer for the offer management systems, during the project of new prepaid platform deployed at Wind Hellas (greek telco operator). Functional, System Unit, Integration, End2End, regression and UAT until the rollout of the whole solution.

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  Engineering Ingegneria Informatica SPA

  Mar 2012 - Apr 2013

  Functional Analyst

  Telecom Italia progetto BUC & ROL per la fase di fattura unica e nuovi requisiti su architettura "Business & TOP" ; analista per il design della soluzione sui sistemi in ambito fisso e mobile (TI e TIM) dell'area credito / publishing / dwh.

• 

  Engineering Ingegneria Informatica Spa

  Feb 2014 - Mar 2024

  Business process specialist and analyst for all the portability processes ruled by AGCOM (Italian consumers regulatory agency) DEL 103 (ex 35/41) geographic and non geographicDEL 274 DEL 82 Mobile Number Portability Member of the application analyst team which provides Support & Maintenance services (H24x365 SLA based) to TLC customers ( TIM, TIM Brasil , Telecom Personal Argentina, Wind Hellas, H3G, AVEA , BT Italia , Vodafone Italia ).Division: Support & Maintenance Business Unit: TELCO-MEDIA Operation and application support service at BT Italia for gateway applications able to achieve the portability processes among telco operators.Deep knowledge of wired & mobile Number Portability processes at Italian Market.Main activities are incident Management , problem management , request fulfillment , users assistance and reporting.Service availability 8x5 (Italian's banking calendar).

  • Functional Business Analyst

    Jan 2014 - Mar 2024

  • Application Support Analyst

    Jul 2008 - Mar 2024

  • Senior Application Support Specialist

    Feb 2014 - Feb 2024
• 

  EY

  Feb 2024 - now

  Service manager

  AM Service Management onto RPA solutions (BluePrism/UiPath/MS powerautomate/Celonis/Appian).10+ SLA based customers.AM staff budgeting (6 persons).Sizing & Offering for new service opportunities.Gestione servizi AM erogati su applicativi e processi automatizzati (RPA) implementati su BluePrism/UiPath/Celonis/PowerAutomate/Appian10+ clienti con relativi SLAGestione e pianificazione costi del team di supporto e manutenzione (6 risorse).Progettazione ed offerta per nuovi servizi di supporto e manutenzione. Show less