Filipp Klepikov, CAFCA

Experience

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  Oliphant Financial LLC

  Jul 2010 - Nov 2012

  Team Supervisor

  Recruited, trained, and led team of call center agents to ensure enhanced professional and organizational development. Performed multiple key tasks, including assessing call center strategies and various client portfolios. Oversaw team development to ensure achievement of prescribed goals and consistently monitored outcomes through reporting, team feedback, and trend analysis.

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  Chase

  Nov 2012 - Aug 2017

  Redemptions Analyst

  Upheld concurrent responsibility over execution of multiple key tasks, including engaging customers through inbound calls ranging from early contact collections to repossessed vehicles. Ensured timely resolution of complex issues by interacting with customers, dealers, repossession agents, third-party financiers, and vendors. Strategically analyzed complex accounts for efficient implementation of various loss mitigation functions, requiring critical decision-making as per facts and policies. Assessed policies and procedures to devise appropriate changes as per requirement. Led team through motivation huddles and clearly communicated expectations. Show less

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  JPMorganChase

  Sept 2017 - Jun 2021

  Senior Fraud Investigator - Commercial Bank

  Administer control over recovery of funds from other financial institutions and internally on check wire and ACH fraudulent transactions as well as cyber fraud and ransomware. Streamline optimal efficiency of various key functions, including assessing and controlling risk to prevent fraudulent account behavior and potential fraud exposure. Partner with market executives and chase legal and compliance for evaluation of best practices for fraud prevention on electronic (ACH/Wire) transactions, policy changes, and strategies in improving overall check and electronic fraud recoveries. Develop knowledge of commercial treasury products and services, while advising clients regarding best practices for fraud prevention by performing market outreach calls and meetings and liaising with cross-functional departments to enhance recovery efforts. Show less

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  Emburse

  Jun 2021 - now

  Fraud Manager

  Emburse simplifies expense management. Our solutions for expense tracking, travel management, accounts payable, and payments are trusted by over 12 million professionals, including CFOs, finance teams, travel managers, and business travelers. More than 20,000 organizations across 120 countries—from Global 2000 corporations and small-medium businesses to public sector agencies and nonprofits—rely on us for efficient expense management, benefiting from our user-friendly tools and personalized support.I have successfully revamped all of the KYC/KYB processes, introduced and implemented various vendors, enhanced the fraud triggers to minimize fraud exposure across all products. I take pride in our continuous efforts in preventing bad actors from onboarding and using our products. Show less