Jill Castro

Experience

• 

  Zialcita & Company, Inc.

  Feb 2002 - Jul 2003

  Technical Support Engineer

  • Prepare invoices for customer• Prepare materials needed for product presentation• Conduct product presentation, meeting with the suppliers• Coordinate product installation/replacement/troubleshooting• Prepare materials for bidding• Research for new products and suppliers• Manage inventory

• 

  Globe Telecom

  Aug 2003 - Jan 2006

  Team Leader

  Fault Management and Helpdesk EngineerBand A / Team leader as of 2005Fault Management • BSS Hardware/Software Alarm Troubleshooting and First-Hand Diagnostics• Coordination, dispatching of responsible O&M personnel to the site to isolate/correct/restore serviceConfiguration Management• Configuration changes to network, rehoming, swap-out, Signaling upgrades, Transcoder/Voice circuits definition, and some MSC-BSC parameter changes. Performance Management• Perform Parameter Change using MML application, reflection & NMS application Show less

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  O&S trading, AGS Trading, Aj14 trading

  Jan 2006 - Oct 2015

  Supervisor

  Administrative • Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff• Evaluate, formulate and implement procedures and systems to maximize operating efficiency• Develop staff to maximize potential• Manage internal staff relations• Coach, mentor and discipline office staff• Monitor and evaluate performance.Accounting• Review, verify and process accounts payable and accounts receivable• Investigate and resolve account discrepancies by auditing documentation• Manage payroll account, ensure payroll is processed in an accurate, compliant and timely manner• Perform bank reconciliations• Prepare monthly BIR payments• Review and track daily sales and purchase reports• Ensure filing systems are maintained and current• Control expenses and monitor budgets• Manage inventory Show less

• 

  Zialcita and Company, Inc.

  Mar 2017 - Nov 2022

  Senior Account Manager