Anil Batra

Experience

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  Dell Technologies

  Jan 1997 - Jan 2002

  Associate
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  UBS

  Jan 2000 - Jan 2001

  Consultant
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  Polaris Software Ltd

  Jan 2002 - Jan 2003

  ASM
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  Fidelity Investments

  May 2003 - Jan 2007

  Manager

  - End to End Delivery management including BSA, Estimation, Design, Planning, Tracking, development, Implementation and post application support- Preparing Status reports and distributing the same to higher management and onshore Manager- Responsible for the recruitment, management and career development of consulting staff- Responsible to build a motivated Team to meet partner requirements and business results- Setup processed for monitoring offshore delivery- Technical Specification Design - Defining and Monitoring Project Standards, Testing Strategy - Re-engineering & Performance Tuning of mission critical applications Show less

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  Sunlife Financial Services Pvt. Ltd.

  Jan 2007 - Jan 2011

  Sr Manager

  - Maintain continuous alignment of Function goals with strategic business objectives- Responsible for functional management, prioritization and resource forecast. - Responsible for the Program management of multiple related projects, Estimations, Costing and Budgeting.- Present periodic Dashboard reports on the current program, future opportunities and partner issues- Build credibility, establish rapport and maintain communication with internal and external stakeholders at multiple levels- Responsible for Development, Testing Teams Mainframe, .Net and Java technologies and BSA Practice, total 100+ team size- Responsible for the recruitment, management and career development of consulting staff- Responsible to build a motivated Team to meet partner requirements and business results- Ensuring process compliance through internal audits- Preparing and tracking Transition plans for knowledge transitions and retention.- Providing consultation on Process Improvement as part of Process leadership Group. - Conduct Post-Project reviews, creating Metrics as gathered for the project to do Trend Analysis. Show less

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  NTT DATA North America

  Jan 2011 - now

  Software development Associate Director - Managed Services

  Aug 2014 – Till Date: Managed Services: ITIL Based managed services support includes 24X7 Support for platinum application like Payments , Core Banking and Mortgage applications. Applications spread over multiple technologies including MF, Java, .Net, Open Systems and Oracle). - Managing team of 140+ people with primary accountability for delivery of agreed services - Managed Services including Application Support (L2, L3 & L4 Support). - Services including Incident Management, Problem Management, Service Improvement, SLA Management, vendor management, Escalation Management and Service Introduction/Transition. - Work towards the improvement in the Operational Efficiencies, throughput and request fulfillment time thus maintaining the SERVICE LEVEL AGREEMENTS and providing quality support to the users. - Act as single point of contact for Escalation at offshore for the corresponding application area- Participate, Monitor and Improve the service health, operations and process effectiveness to meet SLA with agreed quality- Risk Manager function for customer applications and SOX Compliance SPOC- Participate and Prepare Weekly, Monthly and Quarterly Management communication - Forecast and manage Capacity and Availability Management of applications - Services transition thru Service Introduction- Euro 200K Savings (per year) thru Continuous Service Improvement and Innovation- 67% Incident Reduction thru Active problem management- Planning and tracking of new application transitioned- Financial Planning, Budgeting and maintaining Gross Margin for Services- Managing Performance plans, conducting performance appraisals and reviews for all the resources- Mentoring and Coaching the Team Members, motivating them to obtain higher productivity Show less