Alejandra Hernandez

Experience

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  Dreams Spa Parties

  Sept 2015 - Jan 2017

  Hostess

  Hosting Spa themed birthday events for girls 3-11 Responsibilities included party activities for children Preparing and decorating eventCleaning venue

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  Miami Dade College

  Jan 2017 - Dec 2017

  Front Desk Clerk

  Answering phone calls Assisting students and staff with technical difficulties Re-imaging computers on a network Taking inventoryAssisting graphic designer in projects

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  Downtown Doral Charter Elementary School

  Jan 2018 - Jun 2019

  Aftercare techer

  Helping with homeworkEnsuring safety of students Enforcing rules and discipline

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  InterContinental Hotels & Resorts

  Jun 2019 - May 2022

  Managing and training the team of Front Desk Agents, PBX agents and BellmanEnsuring the front desk team follows policy and brand standardsHandling guest issues and resolving to assure guest satisfactionCreating weekly schedule for front desk teamLiaising with other departments Handling issues with guestTraining AgentsAssigning rooms and handling VIP GuestAssisting Manager and Director of Rooms Division in ensuring all work and items and checklist are completed Answered phones to take accommodate guests service requestsChecked guests in/outCoordinated room assignments for Pilots and Flight AttendantsFilled in as supervisor during high turnover period

  • Guest Services Manager

    Feb 2021 - May 2022

  • Guest Services Supervisor

    Mar 2020 - Feb 2021

  • Guest Service Agent

    Jun 2019 - Mar 2020
• 

  Kimpton Hotels & Restaurants

  May 2022 - Nov 2022

  Rooms Controller

  -Liason between Front Office to Sales, Housekeeping, Accounting and other departments-Handle VIP assignments, pending room communication, execute room moves and facilitate guest room amenity deliveries.-Provide quality guest services that include registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages-Worked on program with revenue manager to maximize occupancy by creating reports to ensure all reservations are guaranteed

• 

  Aloft Miami Brickell Hotel

  Nov 2022 - now

  -Prepare and file monthly state and city tax returns. -Assist in the development and monitoring of the hotel's annual budget, ensuring that expenses are controlled, and revenue goals are met.-Prepare, review, and analyze financial statements, including income statements, profit and loss, balance sheets, and cash flow statements on a regular basis.-Responsible for HR functions including payroll preparing and processing and completing hiring and onboarding process for new staff members.-Made sure all checks, wire transfers, and online payment were made in a timely manor to all vendors Show less -Create daily journal entry to record daily revenue for hotel and bar, AR account balances and payment settlements.-Reconcile bank statements on a monthly basis.-Cash handling functions for the hotel and reconcile all cash dropped at the front desk and bar.-Managed buying and purchasing necessary furniture and supplies for hotel, compared pricing deals, and coordinate delivery arrangements.-Respond to all guest disputed charges using Amex Merchant Services and Fusebox by Elavon-Post all invoices and transactions and verify financial data for use in maintaining accounts payable records Show less

  • Accounting Manager

    May 2023 - now

  • Accounting Assistant

    Nov 2022 - May 2023