Enna F.

Experience

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  Extreme Fitness

  Oct 2008 - Sept 2009

  Promotional Model

  • Promoting Extreme Fitness to the public with trial passes/brochures • Working with Sales Managers and Health Centre managers to maximize customer satisfaction

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  University of Toronto Mississauga Students Union

  Sept 2011 - Apr 2012

  Professional Development Coordinator

  • Responsible for organizing events for undergraduate students regarding law school and LSAT exam prep• Representing the undergraduate student body by contacting clients associated with law and political science in order to welcome them with exceptional hospitality for guest speaking• Problem-solving and accommodation for students and lecturers in regards to suiting the needs of both• Accountable and responsible for the financial costs of events

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  Skechers

  Dec 2013 - Dec 2014

  Assistant Manager

  • Meeting daily, weekly and monthly store sales targets through persistent achievement of daily sales goals with exceptionally high SPH (sales per hour) and UPT (units per transaction)• Working together with the general manager under the eyes of the district and regional managers – overseeing floor sales associates making sure they meet individual sales targets, maintain an organized stock room, and continuously provide exceptional customer service• Creating and implementing techniques of productive selling, in turn increasing store profits. Completing progress reports for all employees and suggesting future plans for success • Assist with the preparation of payroll. Show less

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  TD

  Apr 2015 - now

  • Providing legendary customer experience through our Five Step Model for each individual client, while lobbying leadership and creating memorable ‘first impressions’.• Understanding client’s needs and providing them with advice and the appropriate products and services in order to help them save money, earn money and save time. • Contributing to the teams performance by continuously achieving exceptional Sales Revenue results, strong LEI feedback, as well as setting high Unit goals.• Assisting clients in understanding their current and future financial needs, while creating a pipeline of leads for other departments that in turn increase business and create volume. • Excellent customer problem resolution at first point of contact with minimal manger intercepts.• Designated junior operations officer for opening and closing procedures on a regular basis. Ability to work in a fast faced environment while effectively maintaining compliance and operational excellence. Show less

  • Product Owner

    Jan 2025 - now

  • Associate Manager, Regulatory Delivery

    May 2022 - Feb 2025

  • Credit Protection Specialist

    Aug 2020 - May 2022

  • Manager Customer Experience

    Nov 2018 - Aug 2020

  • Manager Customer Service

    May 2018 - Nov 2018

  • Financial Advisor

    Apr 2017 - May 2018

  • Financial Services Representative

    May 2016 - Apr 2017

  • Customer Service Representative

    Apr 2015 - May 2016