Tammy Koh

Experience

• 

  The Fullerton Hotel & The Fullerton Bay Hotel Singapore

  Feb 2016 - Apr 2016

  Hostess and Server

  • Hostess is such a fun, exciting job that comes with much responsibility• Greet arriving guests, welcoming them, making them feel comfortable and getting them seated at a table• Being the first point of contact, guests will make their first impression of the restaurant through our service• Our main responsibility is making sure that the needs of the guests are all met, be attentive to details, remembering the names of the guest and their food and drinks preferences / where they like to be seated• Making sure reservation list is accurate, answering phone calls, booking reservations through emails, arranging an appropriate floorplan to accommodate to the guests’s need and making promotional brochures• Hostess need to have good problem solving skills in order to know how to handle difficult guest• To provide service according to procedures and standards while demonstrating excellence in customer service at all times Show less

• 

  Marina Bay Sands

  Jun 2016 - Dec 2016

  Sales Admin (Intern)

  • Responsible for handling sales orders efficiently by giving the clients accurate and fast quotations (proposal)• Deals with client enquiries through emails and calls• Detailed orientated person, through preparing of different types of contracts, making sure the clauses in the contract are accurate• Making of proforma invoices, handling different types of payment method, debit credit forms and data entries• Site inspection – meeting clients and showing them around the property (MBS) with my manager• Sales call – going out to meet the client, builds our rapport with them and drives business• Work closely with many different departments (revenue management team, finance team, group reservation team, wholesale team and front office team) Show less

• 

  Emirates One&Only Wolgan Valley

  Jul 2017 - Feb 2018

  Excellent customer service and able to deliver high standards at all timesAbility to work under immense stress and high pace environment in a fine dining environmentNominated colleague of the quarter

  • Guest Service Agent (Casual)

    Feb 2018 - Feb 2018

  • Food And Beverage Attendant

    Jul 2017 - Jan 2018
• 

  Blue Mountains International Hotel Management School

  Jan 2018 - Jun 2018

  Mentoring Scholarship Student Food and Beverage
• 

  InterContinental Melbourne The Rialto

  Jul 2018 - Jan 2019

  Executive Club Lounge Attendant

  • Used Opera to coordinate with other departments to enhance guest experience using the internal communication tools; do the forecasting report, beverage consumption report, amenities etc.• Contacted the guests 48 hours prior to arrival to touch base with them to create a good impression, asking for ETA (estimated time of arrival) to manage the check-in smoothly and coordinate with housekeeping prior to reduce waiting time of rooms• Collected guests information to find out special occasions or dietaries to provide the tailored and personalised service. RESULTS: This helps to build an emotional connection with the guest, which in turn drives brand loyalty. • Listened and empathise with guests’ complaints and take the initiative to provide timely solution / service recovery; communicated and gave feedback to the relative departments to prevent the same problem from occurring. Show less

• 

  Park Hyatt Sydney

  Feb 2019 - Jun 2020

  - Improve operating efficiency and decrease payroll by 20% in Feb. 2020 compared to Feb. 2019- Orchestrated the project management of new menu concept with chefs through menu design and tasting, which resulted in 10% increase in daily covers and average check -Implemented measures to identify and track bar wastage to minimise beverage waste/cost, thereby increasing the profitability of the outlet Excellent interpersonal skillsDelivering high quality service Employee of the month - March

  • The Living Room Team Leader

    Sept 2019 - Jun 2020

  • The Dining Room Attendant

    Feb 2019 - Sept 2019
• 

  Emirates One&Only Wolgan Valley

  Mar 2019 - Jul 2019

  Sales And Marketing Intern

  • Commanded the use of Salesforce to manage our customer relationship more efficiently and to be able to track and get data of our sales from each cliental respectively • Assisted to draft the Business plans for 2020. Analyse the property’s performance / sales & marketing initiatives / expenses year to date as well as against our previous year performance and finding the cause. Cross reference against other O&O properties. Identified SWOT of the Property and areas of improvement for the upcoming year.• Supported Revenue Manager in Luxury Escapes Reconciliation Show less

• 

  The Lo & Behold Group

  Aug 2020 - May 2021

  Management Executive at Odette (3 Michelin Star)

  Rank #1 in Asia 50s Best in 2020Rank #8 in World 50s Best in 2021

• 

  GLG

  Sept 2021 - Nov 2021

  Corporate Client Solutions

  • Support the corporate team by providing project support to the team, who manages multiple projects on a day to day basic • Responsible for facilitating the educational interactions on online platforms between the GLG Council members (experts) and clients, to enable clients to make better informed business investment decision • Ability to fulfil time sensitive research request based on understanding and analyses of our client’s enquiry and proceeding to build and streamline the primary target population of the topic experts• Assisting in placements search (one of GLG’s product for their clients) – in which we source leads for C-suite levels executives globally across a wide range of industry Show less

• 

  The Ritz-Carlton Hotel Company, L.L.C.

  Nov 2021 - Apr 2022

  Senior Sales and Marketing Promotion Executive (F&B)

  -Achieved an increase of 30% Colony Bakery's sales for Festive and Lunar New Year period, generating a revenue of $500k~ and $400k~ respectively for 2021/2022-Implement new F&B joint partnerships to increase awareness of the brand image internally and externally (Eg. Collaborating with local brands that increase our social media following by 450 followers)-Plan and execute major upcoming events in all F&B outlets-Achieved Republic Bar ranking as #12 on Asia's 50 best bars 2022

• 

  ST. ALi Coffee Roasters

  Jun 2022 - Dec 2022

  Floor Venue Manager
• 

  The Ritz-Carlton Hotel Company, L.L.C.

  Jan 2023 - Apr 2024

  -Pioneer the building of Standards Operating Procedures (SOPs) for F&B outlets and planning how operation flow will be, from the pre-arrival guest experience to onsite and post.-Implement Sevenrooms reservation platforms and Stripe payment gateway for all F&B outlets -Leading recruitment, hiring and training of employees who are well fitted for the team and brand-Manage all big group reservations, buy-outs and special events for all F&B outlets-Liaising and building strong rapport with suppliers and vendors for our OSE and oversee ongoing projects with partners Show less

  • Assistant Lobby Lounge Manager

    Jul 2023 - Apr 2024

  • Premium Dining Coordinator (Pre-Opening Team)

    Jan 2023 - Jul 2023
• 

  Capella Hotels and Resorts

  Jul 2024 - now

  Aperture Assistant Manager