Shaun Rowley

Experience

• 

  ING DIRECT

  Jun 2003 - May 2011

  •2009 Sales Experience Coach of the Year•Sales Development Engagement Manager•Sales Development Analytics and Reporting Manager•Data Warehouse Backlog Manager and BSA• IT Development Backlog Managerr and BSA •Championed the Construction and Launch of the Flagship Retail Location for ING DIRECT in Chicago•National Business Development Lead for Cafés•Assisted with Design, Planning and Opening Execution of the St. Cloud Café•2008 Café of the Year •9 Time Top Performer•2003 Associate of the Year•Certified to Sell Asset Bank Products January 2004•2005 Most Valuable Sales Associate•2005 ING DIRECT Minnesota Volunteer of the Year•2006 Sales Innovator of the Year•Electric Orange Launch Sales Project Team Lead

  • Sales Development Senior Business Analyst

    Aug 2008 - May 2011

  • Chicago Cafe Manager

    Dec 2006 - Aug 2008

  • Sales Center Associate/Coach

    Jun 2003 - Dec 2006
• 

  Capital One

  May 2011 - now

  Ready for a reimagined banking experience? You've come to the right place. Capital One® is a new kind of bank, one that's built on digital tools and human connections. People are at the heart of everything we do, so we keep the banking experience simple and straightforward—whether you're mobile, online, at the ATM or in one of our Capital One Cafés, where our approach to banking comes to life. Here, you can take care of everyday banking needs with our friendly associates and fee-free ATMs, learn more about Capital One, or just get cozy with free Wi-Fi and hand-crafted Peet's® beverages.Come on in. See for yourself what reimagined everyday banking looks like. Show less •Lead the Capital One Cafe Talent Strategy including acquisition, learning, and performance management•Responsible for the well-managed execution and continuously improvement of Cafe/Bank operations across the national network•Created and delivered engaging multimedia communication channels to manage Associate and Customer communication and change management•Developed reliable business process and continuity plans to ensure the physical environment, technology, and security met Customer Experience standards Show less •Lead the Capital One 360 Cafes leadership and operations teams•Responsible for managing Capital One's Cafes in 9 markets/12 stores across the US serving over 1.2 million Customers annually•Adapted and expanded the Capital One Cafe business model to achieve over 80% increase in production•Empowered over 80 Capital One Cafe Associates and Leaders to build the Capital One's local brand•Collaborated with internal and external partners to continuously improve the Cafe physical design, Customer experience, and operational excellence Show less •Achieved Six Sigma Black Belt certification through over 120 hours of classroom training, extensive analytical/statistical skills testing, and leadership project review panel approval•Served as a Six Sigma Black Belt on several Continuous Improvement Projects that focused reducing expenses, improving efficiency, or maximizing profits•Encouraged expanded use of Six Sigma methodology with executive leadership and front line associates in order to achieve positive business results•Championed projects resulting in over $1.4 million dollars of annualized cost savings or revenue increases•Designed and administered performance reporting dashboards and operational process management standards Show less

  • Head of Market Experience

    Jan 2024 - now

  • Vice President, National Cafe Executive

    Jul 2021 - Jan 2024

  • Head of Private Banking

    Mar 2021 - Nov 2022

  • National Cafe Executive

    Feb 2018 - Aug 2021

  • Senior Director, Capital One Cafes

    Feb 2017 - Aug 2021

  • Director, Capital One Cafes

    Feb 2015 - Aug 2017

  • Capital One 360 Cafe Strategy Lead

    Aug 2012 - Feb 2015

  • Six Sigma Black Belt

    May 2011 - Aug 2012