Deep Enrich
Joshley Abraham
Documentation Executive
915 followers
Kuwait
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About me
IT Service Desk Analyst
Education
University of Mumbai
2018 - 2021Bachelor of science Computer Science 9.16 CGPA
Experience
Avenue Turnkey Solutions
Dec 2020 - Jul 2021Documentation ExecutivePreparing Handing Over Documents (HOD) for various projects and filing as per client. Working on Microsoft Office Products.
Tata Consultancy Services
Jul 2021 - Jun 2023System EngineerKey Responsibilities : *Technical Support : Resolve complex desktop issues efficiently.*End-User Assistance : Interact with users to address technical concerns and optimize their computing environments.*Software and Hardware Maintenance : Install, configure and maintain operating systems and applications. Perform hardware diagnostics and repairs.*Documentation : Keep accurate records of inventory and document troubleshooting steps.*Proven experience in Level 1 and 1.5 desktop support.*Strong knowledge of Windows and Mac Operating Systems , Active Directory, VMware, Azure, Office 365, Outlook etc.*Proficiency in troubleshooting hardware, software issues and basic Network issues. عرض أقل
MeriSKILL
Jan 2024 - Feb 2024Data AnalystProjects done: 1) Sales Data Analysis2) HR AnalyticsTools used - PowerBi, Excell
AL NAWADI HOLDING
Feb 2024 - nowIT Service Desk Analyst
Licenses & Certifications
.webp)
AWS certified Solutions Architect - Associate
Amazon Web Services (AWS)Apr 2023
Volunteer Experience
Volunteer
Issued by National Service Scheme on Jun 2016Associated with Joshley Abraham
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