Tim Lee

Experience

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  Brighton Engineering Company

  Jun 1998 - May 2000

  CAD Operator / Network Administrator

  Recruited to draft Cross-Section, Profile, Elevation, Sewage and Traffic Maintenance plans for a Civil Engineering Company using Microstation and AutoCAD software. Collaborated with engineers and designers to draw plans according to specification and IDOT standard. Created visuals about plan of construction which were displayed at town meetings. Played a major part in organizing and polishing the final plans before submitting to the client.Self-taught to upgrade and configure the existing computer workstations and servers. Show less

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  Allstate

  Jun 2000 - Jan 2003

  Integration Owner/Desktop Support Specialist

  Entered the Allstate Financial Technology (AFT) department specializing in Ordering and Asset Management. Recommended hardware according to company specifications and ordered customized hardware according to customer needs. Dealt with all phases of the ordering process from receiving initial request to receiving/installing product. First-level support for a combined 500+ workstations/users at two separate Allstate home office locations, splitting the week according to the amount of tasks and priority. Covered all desktop support areas such as SMS requests, troubleshooting, ordering, software packaging and deployment of new and operating terminals. Led Windows 2000 upgrade project for both locations. Coordinated with all departments for rollout dates and worked along side developers to test new software for compliancy. Show less

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  Zhanjiang No. 1 Middle School

  Feb 2003 - Feb 2004

  English Teacher

  Held 15 lessons per week to advance English listening and speaking for classrooms ranging from 60-70 students. Facilitated class discussions and encouraged group activity and class participation. Used Microsoft PowerPoint presentations and assorted media to aid lessons. Created original lesson plans in any way to pass knowledge and promote thinking in the English language. Studied Chinese speaking and reading to interact with others outside school grounds.Key Contributions:- Sparked interest among students and faculty in the English language and Western culture resulting in more attentive classrooms and higher exam scores.- Acquired basic oral Cantonese speaking skills to help get points across to students, creating more comfort within students.- Assisted students with SAT and TOEFL studies, including grammar, essay writing and oral English.- Shared ideas and tutored other English teachers, building on their current grammar and vocal skills. Show less

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  Allstate Insurance Company

  Jun 2004 - Jan 2014

  Citrix Engineer

  Maintained over 2,200 XenApp servers in the Allstate Technology Organization containing over 45,000 daily concurrent users. Played an integral part in Enterprise-wide projects complete from end-to-end including design, troubleshooting and maintenance. AOT (Agency-Owned Technology) project - Designed to accommodate 32,000+ Allstate Insurance agents via XenApp. Exclusive Allstate agents were required to acquire any PC’s and PC-related equipment on their own, leading to significant cost savings to Allstate who formerly procured hardware and provided connectivity infrastructure on behalf of the agent offices. Responsibilities included working with developers and managers to meet business requirements. Over 440 servers were ordered and rolled out in a staged deployment.Virtual Desktop Project (XenDesktop and VMWare) – Most Allstate employee PCs were converted to Wyse Thin Client devices. Desktops were delivered to the users using 2 methods – A XenApp published desktop or XenDesktop via Virtual Machines (VMWare). A key advantage to hosting these desktops was allowing users to work from remotely using any device with an internet connection. Various Migration Projects – Responsible for lifecycle events such as product upgrades and migration work associated with EOSL (End of server life) hardware. Coordinated with required business areas to ensure a smooth cutover involving. Examples of previous work – Web Interface update from v4.6 to v5.4, Citrix XPE migration to Citrix PS4.0, Citrix PS4.0 migration to XenApp 5.0, Data store migration from SQL 2003 to 2008.Other Key Contributions:- Designed a system for work intake to initiate work requests from clients. - Led an offshore XenApp support team in India and Ireland consisting of 7 resources.- Implemented a server consolidation plan to virtual servers, cutting costs for the company.- Project lead for XenApp server monitoring plan to detect any possible issues using Tivoli Agent. Show less

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  Global English Training (GET)

  Aug 2013 - Aug 2016

  Manager / Founder

  Responsible for managing daily operations, finances and conduct training courses as well as training new teachers to support areas of specialization such as test preparation (IELTS, TOEFL, SAT) and corporate training. Also designed company website and marketing materials for distribution.Previous training courses:TCL - Business EnglishConducted a customized training course for 10 TCL managers in the Tablet division. The goal was to improve their English for daily life as well as their communication for business purposes. Coursework was self-created and titled “English for Life and the Office”. The contents contained exercises and information to help students better express their thoughts. The final lesson included a live teleconference meeting with a second native English speaker. Each student assumed their actual business roles. After the meeting we summarized and found areas that were positive and other areas that could use improvement. This method was highly effective in not only correcting mistakes, but correcting them permanently.Lenovo - Effective Writing courseCreated and presented a half-day training course in effective writing to 15 Lenovo employees in the Logistics Department. Course was designed to train employees to write in a more concise and direct manner while using practical language. A portion of the course was a discussion about work culture and what kind of writing would be considered inappropriate in a "western" office setting.Main responsibilities:- Solidify an English speaking foundation based on proper grammar and pronunciation.- Create activities to enforce proper grammar, stimulate thinking and simulate actual business situations.- Covered ways to effectively and correctly write e-mails.- Received and provided feedback for each student. This included areas of strength/improvement and suggestions how to improve those areas.- Introduced phrases and slang commonly used during business meetings and communications. Show less

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  Kirkland & Ellis LLP

  Oct 2016 - now

  Remote Computing and Desktop Infrastructure Engineer

  - Manage XenApp sites for published application and desktop access.- Manage XenDesktop sites for RemotePC and VDI.- Created VDI offering for Windows 10 20H2 across Hyper-V, Nutanix and VMWare platforms.- Implemented Citrix Provisioning Services (PVS) to stream virtual disks to published desktop and published application servers.- Published Citrix Storefront hosting internal and external stores. Icon and page layout customizations done using HTML and CSS.- Configured NetScalers in several offices to serve as remote access points to launch published desktops and VDI as well as RemotePC connections to the user's physical machine in the office.- Azure Global Traffic Manager (GTM) to connect to the nearest Citrix NetScaler which are spread throughout various firm office locations.- Write/manage/maintain several PowerShell scripts to automate scheduled and day-to-day tasks.- Implement various profile management solutions such as FSLogix, Ivanti and Citrix Profile Management to ensure consistent user experience.- Citrix Workspace Manager and Ivanti Environment Manager for user workspace management/control.Provide desktop support and backend server management for the following security tools:- BeyondTrust EndPoint Privilege Managment (EPM) to manage elevated user privileges based on policy.- WinMagic - SecureDoc for Windows for drive encryption.- Illumio and Ilumio Edge for both server and workstation segmentation. Show less