Marquis C. Brantley

Experience

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  JMA Solutions

  May 2008 - Feb 2016

  System Analyst - Documentation Specialist

  Full time, I support the Federal Aviation Administration's (FAA) National Flight Data Center (NFDC). I act as the main liaison and subject matter expert in the area of all 15,000 plus private airports in the U.S. and U.S. Territories. I support NFDC's mission to serve as the principal element within the FAA responsible for collecting, collating, storing, and disseminating aeronautical information while assisting in performing validation of flight data related to the NAS (National Airspace System). I have over 15 years of experience in various computer programs and web tools including Windows, Microsoft Word, Excel, Outlook, Power Point, Lotus Notes, etc.-Direct daily communication with Federal Aviation Administration (FAA) management & affiliates to maintain successful implementation of quality public service via aeronautical data disbursement with extremely high accuracy levels. -Maintains databases associated with analyzing complex aeronautical data used to develop flight procedures and for aircraft navigation having a broad impact on the National Airspace System (NAS). -As program manager, took a program from a 10 year period of stagnancy to a status of substantial progression in less than a year. -Received training and obtains knowledge of forms related to charting of instrument approach procedures. -Provides support to the NFDC and the Airport Safety Data Program in performing data entry, collection, modification and processing in the FAA’s airport database. -In less than 1 month, fixed more than 71 airports and 276 discrepancies while helping resolve validation problems related to interactions between all areas of the NFDC and the civil and military charting organizations. Show less

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  MasTec Advanced Technologies

  Jun 2016 - Sept 2016

  Field Service Technician

  -Prepare for automation/security installations, upgrades, repairs and disconnects by reviewing work orders, gathering equipment, supplies and tools and coordinating schedules with customers by pre-calling customers to verify appointments and confirm customer receipt of equipment.-Plan installations by evaluating location, locating access and laying-out equipment and wiring plan.-Establishes security systems by installing equipment, running and pulling cable, programming and calibrating equipment while adhering to codes, regulations and standards.-Conducts customer premise survey, makes recommendations on equipment placement, up-sells for complete protection, processes work order modifications and manages schedule impacts.-Ensure that “World Class” customer service is provided to promote superior customer satisfaction by actively participating in individual and team efforts to support customer satisfaction. Show less

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  Vivint

  Sept 2016 - now

  Regional Manager

  I am a strong values-based leader who manages a group of 8 field managers across 7 states, and I am responsible for a total staff count of approximately 90-100 employees. My primary responsibility is to ensure that all Vivint customers receive world-class services by utilizing a technical organization staffed by knowledgeable, customer-oriented professionals who are supported by streamlined systems, technologies, and processes. Some of my responsibilities include: -Visiting each member of the team every other month and making sure each field service manager's visits are productive -Performing weekly coaching calls with each field service manager for development and training. -Reviewing the documented coaching performed by field service managers -Conducting weekly conference calls to keep employees informed of and connected to the company’s vision, procedures, key initiatives, etc. -Ensuring weekly, monthly, and quarterly assets are conducted on time. -Managing a $50k annual budget across the region via spreadsheets & monthly expense reports -Managing employee safety across the region & ensuring incident reports are prompt and thorough -Deep diving performance metrics reporting to drive performance management & accountability -Managing labor hours & market capacity to meet customer service level agreements -Performing skip-level interviews with front-line employees to keep a pulse on team culture -Auditing process management by field managers using multiple tools and platforms (i.e. Microsoft Office, Airtable, Salesforce, etc) -Delivering monthly safety and performance business reviews to executive leadership -Recruiting, interviewing, hiring, training, and developing new & existing talent -Conducting quarterly & annual performance reviews -Performing semi-annual risk assessments, talent calibration, and succession planning exercises Show less