Deldric Allen

Experience

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  North Alabama Skills and Training Consortium

  Jan 2003 - Jan 2005

  Facilitator

  Assisted clients in resume building, basic computer skills, and job counseling.  Evaluated client’s strengths and weakness in order to place them in the right work environment.  Accessed client’s information for potential qualification for a state funded grant to attend a two year college or state qualified training course.  Maintained maintenance of company computers. Installed software that produced more usability for clients.  Studied management methods in order to improve workflow, simplify reporting procedures and implement cost reductions.  Coordinated the collection and preparation of operating reports.  Reports included time-and-attendance records, terminations, new hires, transfers, budget expenditures and statistical records of performance data.  Assisted in the preparation of budget needs and annual reports of the organization. Show less

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  Alabama Industrial Development Training

  Jan 2005 - Jan 2006

  Accessor

  Utilized testing software to obtain competency of clients testing for Toyota Plant in Huntsville.  Taught hands on training class stressing clients decision making and interpersonal skills.

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  Verizon

  Jun 2009 - Jan 2016

  Manages wireless account with the devices.• Ensured success of team by providing daily feedback on monthly measures: • call quality, attendance and average handle times.• Managed 9-30 Employees• Handles advanced customer escalations• Leading team meetings, Face to face trainings• Managing ACS results and NPS • Performed normal daily tasks, Credits, Equipment Audits, Timesheets, ect.• Provide up trainings in data products and services • Managed business needs and customer needs with equipment. Show less

  • Customer Service Advocate

    Jun 2009 - Jan 2016

  • Technical Support Supervisor

    Jun 2009 - Jan 2014
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  Abbott

  Jan 2016 - now

  Global myHRTeam