Abimbola Abiola

Experience

• 

  Etisalat Nigeria

  May 2008 - Jul 2017

  • Excellent Sales professional, goal and result oriented in the area of (Fixed internet, Mobile Data and Voice solutions)• Manage relationships with specific accounts as assigned and also grow the accounts to grow the company’s sales/revenues.• Maintain and expand relationships with existing clients and potential clients.• Deliver sales presentations as may be required to high-level decision makers for sales closure.• Use an existing network of industry contacts to generate new business leads.• Work with other support teams such as Technical Sales, Legal, Finance, and Service Delivery to resolve any customer queries or problems in a timely and effective manner to achieve and maintain customer satisfaction.• Excellent reporting skills• Skilled in the use of MS tools and applications.• Achieving sales targets• A great team player Show less • Coordinate and monitor activities of CCEs in assigned team.• Assist in monitoring compliance to defined service levels within Contact Centre Operations.• Training CCEs on the identification of sales prospects and effective telesales.• Assist in ensuring prompt, complete and satisfactory resolution/feedback on queries.• Monitor team performance to ensure efficiency in call handling and customer service delivery.• Promptly escalate issues that affect effective and efficient customer service delivery to the Supervisor, Contact Centre Operations.• Ensure prompt and complete documentation of customer interactions/transactions by assigned team.• Conduct routine quality monitoring of the calls handled by the call centre executives in assigned team to identify and isolate developmental needs.• Conduct feedback and coaching sessions with all team members.• Manage relationship with other Contact Centre Operations teams and functions.• Facilitate prompt and complete dissemination of relevant information to team members.• Assist in ensuring optimal utilization of CRM systems and tools.• Act as a first level escalation point for issues beyond CCEs' sphere of control.• Liaise with relevant unit/ team to ensure timely resolution of customer complaints.• Attend team/divisional/departmental meetings as required.• Provide guidance and manage the performance of subordinates.• Prepare/compile agreed periodic activity and performance reports for the attention of the Supervisor, Contact Centre Operations.• Perform any other official duties as assigned by the Supervisor, Contact Centre Operations. Show less • Contact businesses or private individuals by phone • Deliver prepared sales scripts to persuade potential customers to purchase a product or service • Maintain high knowledge of company products and services in order to respond to customer enquiries • Obtain customer information via surveys or other methods • Obtain possible customer sales leads • Data entry and maintenance of databases on actual and potential customers • Follow up on initial contacts • Maintain records of telephonic interactions, orders and accounts • Conduct welcome calls to newly active customers • Conduct health checks to ascertain and encourage customer’s usage of Etisalat Nigeria products and services with a view to preventing churn in customer base • Make Outbound Calls to solicit for customer payments for services already rendered Show less Customer Care Executive • Handle general GSM complaints and offering real time resolution.• Escalation of issues that cannot be resolved on first call resolution basis to the appropriate unit with necessary follow ups.• Identify potential sales opportunities and market intelligence and pass to relevant groups within the company.• A good display of telemarketing skills. • Build working relationships both within the external team and internally among my team.• Proper understanding of the different applications needed in customer relationship management. Show less

  • Account Manager, Enterprise Sales

    Apr 2015 - Jul 2017

  • Specialist, Team Lead Call Centre Operations, Etisalat Nigeria.

    Aug 2013 - Apr 2015

  • Analyst: Telesales, Loyalty and Retention

    Nov 2011 - Jul 2013

  • Customer Care Executive

    May 2008 - Nov 2011
• 

  9mobile

  Jul 2017 - Sept 2023

  Account Manager, Enterprise Sales

  - Excellent Sales professional, goal and result oriented. - Manage relationships with specific accounts as assigned and also grow the accounts to grow the company’s sales/revenues.- Maintain and expand relationships with existing clients and potential clients.- Deliver sales presentations as may be required to high-level decision makers for sales closure.- Use an existing network of industry contacts to generate new business leads.- Work with other support teams such as Technical Sales, Legal, Finance, and Service Delivery to resolve any customer queries or problems in a timely and effective manner in order to achieve and maintain customer satisfaction.- Excellent reporting skills- Skilled in the use of MS tools and applications.- Achieving sales targets- A great team player Show less

• 

  BT TECHNOLOGIES LTD

  Nov 2023 - now

  Technical Sales Manager

  IT/Telecoms Infrastructure, (ELP/OSP) Implementation, Submarine Cabling, FTTH, Structured Cabling, Fiber Test Equipment Sales• Understanding the general/technical features and requirements of the company’s products and services; maintain real-time understanding of the Telecommunication and IT products & services marketplace• Assist in ensuring the implementation of marketing programs within agreed timelines.• Assist in developing and managing key account plans, marketing budgets and to build a strong communication platform with customers of the diverse industries.• Providing pre-sales technical assistance and product education, and after-sales support services• Giving technical support and assistance (BOM/BOQ, technical planning etc.) to the Marketing and Operations team in order to timely close up contract and deals• Searching for new clients who are positioned to benefit from company products or services and maximizing client potential in designated regions;• Assist in developing product portfolio including but not limited to established services, equipment and other products; Producing support material for other members of the team• Assist in developing long-term relationships with clients through managing and interpreting their requirements, continuous follow up with clients and improve client retention rate• Negotiating tender and contract terms and conditions to meet both client and company needs; assist in analyzing cost and sales, and reporting developments to unit head• Calculating and developing clients’ quotations and administering client accounts’• Making technical presentations and demonstrating how a product meets client need.• Assist in driving increased revenue and profit to achieve the Company’s ambitious growth.• Assist in company’s partners / Sales channel relationship management and monitoring.• Build strong relationships with and maintain a real-time understanding of the Telecommunication and IT products & services marketplace. Show less