
Jam Shujaat Karim
Customer Service Representative

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About me
Executive Assistant & Administration Specialist | Finance Specialist | SAP | Oracle | MS Office | IBM Lotus | Ex Changan Automotive | Ex - FFBL | Ex - Air Express Cargo
Education

University of Sindh
-Bachelor's degree Business/Commerce, General
Experience

Air Express
Dec 2008 - Dec 2009Customer Service Representative.webp)
Fauji Fertilizer Bin Qasim limited (FFBL)
Jan 2010 - Mar 2021Assistant Finance AdministrationAssists to Manager Administration (Ex Army Officer) all financial and office related matters. Responsible to computerize all financial & office record. Proficient in computer skills, including electronic mail on IBM Lotus Notes, record keeping, routine activity and word processing on Microsoft office.Prepare more than 1500 Mess bills & its collection record on monthly basis.Review & check Medical bills; telephone bills; accommodations bills; laundry bills and prepare statement / summary of these bills for reimbursement. Prepare English Menus for VSM’s and Monthly Menus for Management and Staff Employees Mess under the direction of Chef.Estimate and establish cost parameters for Menus and purchases.Prepare shift schedule / roaster of Club Section (Housing & Catering).Prepare notifications for repair/maintenance of Club Section (Housing and Catering).Arrange accommodation of Local or Foreign Guest / VSM in Annual Turnaround under the direction of Manager Club. Arrange / organize all events (Farewell and Annual Functions) under the direction of Manager Club. Working in SAP (System Application Products) to maintain PR (Purchase Requisition), SES (Service Entry Sheets), CST (Comparative Statement) and Notifications. Show less

Changan Pakistan
Mar 2021 - Feb 2024General Administration:Assists to GM Administration all financial and administrative matters, prepare departmental annual budget as per business plans.Answer calls, Calender Management, schedule meetings and appointments, prepare minutes of meeting and circulate, act as liaison with company key executives.Support in organizing, planning and implementing strategy for better workplace efficiency and goal achievement.Prepare presentation on group level to justified variance reportDeal with Government bodies for timely renewal agreement of rental land, ROW and maintenance.Responsible for Payroll Management of all administrative staff in MiHCM.Travel Desk: Manage end to end travel plans efficiently and cost effectively - Airlines , Transport and Hotels for employees and foreign guests & delegation.Responsible to prepare itinerary for MD, CEO & Directors with special travel arrangementsImprove controls, maximize efficiency and drive policy compliance.Evaluates travel vendors and provides performance results or rating to management.Responsible for visa processing.Fleet Management: Manage Fleet Operations include pool car and assigned cars along with fuel portal.Responsible for fleet master ledger across Pakistan vehicles, update allocation of new vehicles, disposal of employee returned and department vehicles as well process of auction vehicle.Supervise vehicles maintenance of employee cars with in company entitled limits and provide replacement and disposal of fleet vehicle.Responsible for driver management and tracker management system with in defined SOP and polices.Vendor Management:Responsible to negotiating contracts, controlling cost, reducing vendor related risk and ensuring service delivery.Prepare agreement and SLA for smooth operation. Responsible to initiate Purchase Requisition , Purchase Order , GRIN, invoice parking and payable recording in ERP – Oracle for Timely payments to vendor with in defined credit term as per agreement. Show less
Assistant Manager Administration
Jul 2023 - Feb 2024Senior Executive Administration
Jul 2022 - Jun 2023Executive Administration
Mar 2021 - Jun 2022

Confidential Financial Services
Mar 2024 - nowAdmin CoordinatorEnsured high-quality customer service to enhance client experience. Established office policies to enhance team coordination. Developed budget recommendations for operating expenditures. Addressed and managed employee issues, enhancing workplace culture Monitored office supplies to decrease waste and regulate expenditure Organized team schedules, improving resource distribution and operational performance Implemented new filing system which improved information retrieval times. Led and guided administrative staff, fostering culture of continuous improvement. Cultivated a positive work environment through professional communication practices. Updated office management on team's activities and progress at weekly meetings. Streamlined office workflows for enhanced productivity. Identified skills gaps and arranged relevant training to upskill clerical team. Coordinated work of clerical team members to consistently meet office needs. Show less
Licenses & Certifications

Personal Effectiveness
The Aman FoundationJan 2022
Certified Environmental Trainer - Emergency Response (CET)
ESMARCH AND SHAW Safety Training ServicesOct 2022
Certification & Training Program (CIT)
Askari TechnologiesJul 2021
Languages
- enEnglish
- urUrdu
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