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Daher Akel

Daher Akel

Customer Care Manager

Followers of Daher Akel2000 followers
location of Daher AkelGreater Buenos Aires

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  • Timeline

  • About me

    Data Engineer at Uala | AWS Certified Cloud Practitioner | AWS Certified AI Practitioner | Astronomer Certified in Apache Airflow

  • Education

    • Universidad de Buenos Aires

      2020 - 2021
      Oratoria y Liderazgo

      Conocimientos sobre distintas estrategias de comunicación verbal y no verbal.Habilidades oratorias para el desarrollo de sus actividades en diferentes ámbitos.Estrategias y técnicas para enfrentar con seguridad y convicción diferentes procesos de toma de decisiones.

    • UADE

      2019 -
      Grado en Ingeniería Industrial Engineering

  • Experience

    • Cirion

      Jan 2021 - Mar 2023
      Customer Care Manager

      • Team management and leadership in IT projects.• Effective problem-solving under pressure, meeting predefined timelines and deliverables.• A solution-focused approach to addressing issues throughout project management.• Proactive communication with clients to address existing problems and find joint solutions.• Monthly projects reporting with visualization tools.

    • Ecolab

      Mar 2023 - Jan 2024
      Associate

      • Automation of multiple processes, reducing execution times by 75% to 90% and generating significant cost savings in external software licenses.• Automation of multiple sub-processes using Excel VBA connected with SAP GUI, resulting in the automation of it and the elimination of tedious sub-processes.• Innovation in order processing, elevating order quality check from 85% to 95% or higher, coupled with the implementation of a record system for order history.• Designed and implemented data models and ETL processes to enhance data management and accessibility. Show less

    • Alprestamo

      Jan 2024 - Aug 2024
      Business Intelligence Analyst

    • Ualá

      Aug 2024 - now
      Data Engineer

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Daher Akel
      Hackathon 2025 - Harvard University & Swiss Medical Harvard University & Swiss Medical Apr 2025
    • Awarded to Daher Akel
      Datathon 2024 - Winner Uala