Agrim Deswal

Experience

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  AMS Web Solutions Pvt. Ltd

  May 2018 - Jun 2018

  Junior Java Developer

  • Resolved Java-related bugs efficiently, utilizing debugging tools (Eclipse), leading to a 30% decrease in bug resolution time.• Collaborated with cross-functional teams in Agile environments, contributing to the development of test plans and ensuring code quality in Java applications.

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  Infosys

  Jan 2021 - Dec 2021

  System Engineer

  • Closely collaborated with developers and testers to identify and resolve system issues during development and testing phases a reducing post-deployment issue by 15%. • Established a comprehensive knowledge base repository using Confluence, documenting common system issues and resolutions resulting in a 40% reduction in escalations and improved team collaboration. • Implemented monitoring solutions, enabling real-time visibility into system performance metrics. Developed custom alerting rules and dashboards to promptly detect and address anomalies, reducing system downtime by 20%. (using Instana, Grafana) Show less

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  A&W Food Services of Canada Inc.

  Feb 2023 - Dec 2023

  Team Coordinator (Part time) / Student
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  MIT Services

  Jun 2023 - Dec 2023

  IT Support Specialist

  • Led the automation of routine maintenance tasks, reducing manual effort by 25% and enhancing response times. • Developed and delivered customized training programs for IT staff, resulting in a 40% reduction in escalations and improved team efficiency. • Managed implementation of multi-factor authentication protocols, reducing unauthorized access risk by 50% and directed vendor consolidation strategy, cutting procurement costs by 15% annually.• Implemented comprehensive asset management system, resulting in improved tracking and utilization of IT resources, leading to 85% decrease in asset loss and better resource allocation. Show less

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  Alorica

  Nov 2023 - Feb 2024

  Technical Support Specialist

  • Delivered exceptional customer service, resulting in a remarkable 96% resolution rate for end-users. Received commendations from customers for exceptional problem-solving skills• Collaborated with product development team to address recurring product issues, leading to a 15% decrease in support tickets and reducing average ticket resolution time by 30%.• Led implementation of new ticketing system, resulting in a 25% increase in efficiency and improved tracking of customer issues.