BINIT SINGH

Experience

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  Progressive Infovision Private Limited

  Mar 2014 - Jun 2018

  Team Lead

  Monitor and Resolve Daily Ongoing Issue as per SLA.Prepare and share to the Client Daily, Weekly and Monthly Significant/KPI and Ticket Report.Handle and Resolve user’s escalated issue on priority basis.Coordinate with Client for approval or suggestion to modify any services.Assign Tasks, roles and responsibility to all 79 team members.Prepare every month shift schedule for all team members in rotation shift.Maintain and monitor official website and Ticker.Prepare/monitor Incident Report on daily basis and share with Clint. Configure Outlook and IBM lotus notes for email.Proactively identify project issues and address the same with resolutions Co-ordination with the support functions to ensure smooth operationsActive Monitoring of Symposium & Ticket Queue Sharing Stats, imparting knowledge among the staff membersCustomer Management and ConsultingCoaching, delegating and developing resources Daily & weekly Reports maintenance & shared with ClientManagement of Helpdesk Team and Application support team of CBECTaking action on Critical Issue & Escalated IssuesCoordinating with Different team, business partners & vendors for issues to be resolvedMaintenance of E-Payment Application which include up-time of application >99%Technical Voice support to user whenever needs come Show less

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  Self employed

  Apr 2019 - now

  Managing Director