Nik Kalinin

Experience

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  Atlantis The Palm

  Feb 2009 - Dec 2011

  Organised events for the guests staying at the hotel such as beach volley ball, football, pool basketball, etc. I was one of the first people to develop the Kids Club Summer Camp programme guided by Isabelle dela Cruz.

  • Guest Activities

    Sept 2008 - Dec 2011

  • Kids Club Attendant

    Feb 2009 - May 2010
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  Ethos Consultancy

  Feb 2010 - Mar 2012

  Mystery Shopper

  Evaluating customer service at various locations in Dubai and Abu Dhabi by visits, calls and website visits

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  Provident Real Estate

  Oct 2011 - Mar 2012

  Real Estate Agent

  Sold and rented out properties in Dubai

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  Griffith University

  Apr 2012 - Apr 2015

  Responsible for the set up of stages at the Queensland Conservatorium along with classrooms, rehearsal rooms and teaching studios.

  • Bar staff

    Feb 2013 - Apr 2015

  • Usher

    Feb 2013 - Apr 2015

  • Support Services

    Apr 2012 - Apr 2015
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  Platinumlist.net

  Jan 2017 - Jun 2019

  • Planned and executed the inaugural ticketing operations across 14 UAE football clubs.• Created live report tracking on an hourly/daily/weekly and monthly basis in order to manage client expectations.• Set up ticketing booths on site according to UAE FA & PLC regulations.• Managed a team of 6 ticketing managers and 140 onsite personnel.• Collated quotes for ticket material and freelance staff to fit budget and language needs of the client.• Trained and allocated staff in accordance with their designated roles.• Managed onsite volunteers in the form of training/briefing to ensure smooth sale/scanning of tickets. Show less

  • Project Manager

    Jan 2018 - Jun 2019

  • Ticketing Manager

    Jan 2017 - Jan 2018
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  Freelance

  Feb 2019 - now

  Event Specialist
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  People

  Nov 2021 - Nov 2021

  Event Controller

  Event Controller for Qasr Al Hosn Festival.- Single point of contact for all personnel on site.- Reporting and delegating variety of tasks to live operation teams on site.- Adhering to H&S protocol in cases of medical intervention.- Logging all events with accurate time stamps for daily debrief/future project adjustments.- Coordinating with Abu Dhabi Police, security and maintenance crews in order to ensure smooth operation of event.- Creating and presenting a daily report to client which included: patron attendance, medical calls, lost and found. Show less

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  People&Co.

  Oct 2022 - Jan 2023

  Ticketing Manager - Al Hosn Festival 2023

  - Sole ticketing manager responsible for the record breaking access of 113,000 visitors across 10 days.- Developed and implemented multistage crowd management protocols activated during peak and off-peak times. - Trained, managed and supervised a team of 20 ticket sellers and scanners ensuring smooth guest flow in and out of the festival. - Developed ingress policy with wristbands to ensure queues kept moving despite lengthy security check.- Managed 6 on-site family workshops with trackable tickets. - Maintained detailed reporting structure of hourly attendance, daily tickets sold and total revenue earned. Show less

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  Filmmaster MEA

  Aug 2023 - Dec 2023

  Noor Riyadh - Visitor Experience - Deputy Manager

  Co-led the Visitor Experience department of Noor Riyadh 2023.- Created a wayfinding manual necessary for the production and deployment of all guest wayfinding across 5 locations.- Managed a team of 5 hub managers and 7 hub coordinators who were responsible for daily operations of the festival.- Set up a reporting structure for daily operations and incident reports. - Assisted in on-boarding, briefing and training for 300 on-ground staff including ushers, artwork explainers and VIP tour guides. - Developed and deployed visitor survey with multiple collection points. Show less

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  People&Co.

  Dec 2023 - Mar 2024

  Ticketing Manager - Al Hosn & Maritime Festival 2024

  - Responsible for yet another record breaking attendance count of 140,000+ guests.- Adhered to previously established and scalable access control system. - Developed an out of the box system for on site token sales in collaboration with Platinumlist.- Ran an external parking ticketing operation off-site in collaboration with ARGA and Platinumlist.- Managed a team of 23 ticket sellers and scanners with shifts and ability to allocate more resourcesduring peak operations.