Amit Bhatia

Experience

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  Accenture

  Feb 2007 - Oct 2010

  Senior Analyst - Consulting

  Worked on several major projects spanning across industries in oil and gas, pharmaceuticals, consumer goods. • At BHP, I was a Consultant for a global "1SAP" implementation, handling system configuration, integration testing, and defect management. • For Bausch & Lomb, I facilitated the transition of customer service operations to a centralized call center across 12 APAC markets, ensuring effective governance, risk management, and stakeholder communication. • For Johnson & Johnson, I managed the IT integration post-merger with Pfizer, overseeing multiple work-streams across APAC and leading the migration of historical data into J&J’s SAP Business Intelligence system. Show less

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  Citi

  Dec 2010 - Feb 2012

  Infrastructure Project Manager

  Contracted to Citi Regional Hardware Center Group that oversees Data Centers across Asia Pacific, specifically in Singapore, Hong Kong & China.• Provided project management oversight on infrastructure projects such as HK Data Center Expansion, New Data Center Build, Migration of IT equipment, Structural upgrading works, Power migration, 2N Power restoration.• Coordinated closely with platform technology teams and vendors on project planning and execution.• Setup framework for monthly capacity and forecast reporting for regional data centers. • Engaged on weekly calls with Global Data Center leadership to present status updates on regional APAC projects. • Worked closely with the Regional Facilities Group Head to build KPI reports on data center performance and financial spend & saves; Reports are utilized by management for strategic planning and to identify growth drivers.• Participated in globalization efforts to streamline and align APAC processes to the Global (US) framework; Proposed and successfully implemented value-add initiatives to improve/standardize day-to-day processes. • Served as secondary key custodian responsible for providing support to platform teams for activities such as key loading, cryptogram generation and ensuring secure storage of keys; Developed documentation on standard operating procedures for key custodianship. Show less

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  Pontoon Solutions

  Mar 2012 - Nov 2012

  Consultant

  Pontoon Solutions is a separate business entity and consulting arm within the Adecco Group specializing in HR outsourcing services specifically in Managed Service Programs (MSP) and Recruitment Process Outsourcing (RPO).• Served as Consultant and Projects Coordinator for the implementation of the Fieldglass Vendor Management System for a Global Tier 1 Bank. The VMS serves as technology enabler for the MSP, enabling the Bank to effectively manage its Contract Labour Workforce in 12 countries across the APAC region.• Engaged with the Client on multiple work streams; Tasked with business requirements gathering and business process design. Developed As-Is business process flows and presented re-engineered To-Be processes to key bank stakeholders and successfully gathered sign-off. • Developed training guides and SOPs, and conducted training sessions of the Fieldglass system with business users such as Bank’s Hiring Managers, Staffing Partners, Adecco’s MSP Program Team.• Developed testing strategy and worked closely with business users to perform functional and UAT testing. • Developed and maintained a defect tracker, liaised with technology partner to ensure quick resolution of identified defects; Presented regular updates to the Project Leadership Team on testing status. • Provided project management oversight by monitoring and coordinating activities across multiple work-streams; Maintained project documentation such as project plan, action items, risks/issues log, RACI matrix, status reports. Show less

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  Escher Group

  Nov 2012 - now

  Escher Group is the leading provider of parcel and retail software to postal organizations worldwide.• Over 11 years of program and project management experience, successfully delivering multiple software implementations in New Caledonia, Malaysia, Qatar, UAE - consistently within contractual timelines and budget.• Regional Lead for services and support teams overseeing 35+ resources across Singapore, India, Philippines, and Malaysia.• Primary liaison for all client services engagements in APAC and the Middle East. Working closely with regional counterparts based in the US and Europe.• Currently serving as Program Manager overseeing a transformation project for OPT (New Caledonia Post) – migrating their legacy software to the latest version across 50 post offices and 200+ workstations.• Proficient in Agile and Waterfall methodologies, with experience leading scrum teams. • Tracking key metrics for the region and ensuring adherence to KPI targets: Billable Utilization, Project Profitability, Support SLAs, Scrum Velocity, Quality Metrics.• Actively engaged in presales activities for large tenders or change requests; experienced in conducting cost/effort estimates and drafting sales proposals.• Effectively managing the APAC team; setting quarterly objectives and assessing employee goals on a monthly, quarterly and annual basis.• Fostering relationships with our regional partners and contractors; Driving a positive work culture within APAC.Notable Achievements:• Successfully planned and managed the software deployment to 700+ offices and 3000 workstations for an APAC client over 2.5 months.• Consistently exceeded P&L for APAC on all client engagements and support contracts, thus hitting profitability targets.• Proactively implemented internal tools that led to improved processes and greater productivity, including tools to streamline resource management, automate data extraction for monitoring quality of deliverables, and real-time project dashboards. Show less

  • APAC Professional Services Manager

    Jan 2021 - now

  • Project Manager

    Nov 2012 - Jan 2021