Jasim Alyazir

Experience

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  INFINIMINDS

  Oct 2017 - Jan 2020

  Desktop Support Engineer

  • Symantec installing and update policy • IBM remote handling to another system• Client System domain issue troubleshooting • Printer troubleshooting and driver software installation ( brother , Konica , Samsung, Lexmark)• Local ftp issue troubleshooting on client location • os installing win 7/ 10• Mail configuration , pop and imap ( Mozilla thunder bird ,outlook ) • System asset management • Active directory handling Creating and deleting of user account in 2008R2 Domain • Basic software troubleshooting , Projector handling • Punctuality, Loyalty, committed to deliverables, Availability on demand and self-initiative traits are the key expectations from the onsite engineer. • End user support (H/W, Microsoft O/S up to Win 10, Outlook, Google Apps-mail, )• Support for peripherals like Printers, Plotters, Access point, Scanner, Bar code readers etc.,• Servers Management like ADC, Patches and or application based on availability• Polycom , Lifesize Video Conferencing equipment’s management and support • Asset Management(hardware, Peripherals, Microsoft license, Software etc.,)• Stock of Spares, Desktop, Laptop ,Consumables etc management at site ,• Vendor Management like cabling , Warranty, AMC suppliers of consumables, Surveillance camera, etc.,• Effective use of automation tools like ticketing , daily data Backup, Helpdesk, Asset Management etc.,• Patches (Windows client, Server and Antivirus ) updating across all devices in time in tune with patch management policies of the client,• Ensure data backup policy is thoroughly followed and implemented at site. • Setting up PDC (Primary Domain Controller) and SDC (Secondary Domain Controller). Show less

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  Allied Digital Services Limited

  May 2021 - Jul 2022

  System Administrator

  • Troubleshoot and resolve escalated issues with Microsoft desktop operating systems• Worked with Admin Studio 11.0 co repackage various applications and build MSI packages and Transforms MST and Patches MSP . Used Install Shield Editor for editing and building MSI for the application.• Worked on virtualizing the applications using App V and publishing them to users using SCCM • Testing packages in different windows systems by using Azure VM and on separate lab machine for locked-down environment.• Creating packages for Windows 10 using App V and Admin studio and testing them.• Windows 7 &10 packages are being implemented and used.• Used SCCM as a deployment tool for deploying applications on to user machine.• Coordinated with different groups to deploy software packages.• Administer and support on-prem/Azure Active Directory and network storage• Windows 2008R2 Server Active Directory, Management of Group Policy Object and Software Deployment.• Interact with staff on desktop problems and their resolution• Configure tools for monitoring and use them to proactively identify issues within email & messaging systems• Deployment of O365 Application (One Drive, SharePoint, Teams) with existing data migration• Develop and train Service Desk and Endpoint Support to resolve level 1 and 1.5 Office 365 issues Show less

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  Inspirisys Solutions Limited (a CAC Holdings Group Company)

  Aug 2022 - Jun 2023

  System Administrator

  Windows 2012,2016 and 2019 Operating systems.​ Reviewing system error logs and user-reported errors ​.Expertise in Migrations, OS upgrade ,Security Patching & Firmware upgrades .Technical Project Management.Design, implementation, Migration and maintenance of Active Directory, DNS, DHCP, IIS, Group Policy, windows scripting/automation

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  Acqueon

  Jul 2023 - now

  System Administrator