Lucas Cheong

Experience

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  MGM MACAU

  Jun 2013 - Apr 2014

  Services Center Specialist

  • Provide first line support for any IT issues and problems in a timely manner.• Track user account creation, changes and deletions.• Monitor backup system alerts and escalated errors.• Install, modify, and repair computer hardware and software.• Effectively coordinate with other colleagues to achieve company and team objectives.

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  Sociedade de Jogos de Macau, S.A.

  Jan 2015 - Apr 2016

  Quality Assurance Tester

  • Review and analyze system requirements to design test plans and test cases.• Responsible for System Test, Regression Test and coordinated UAT execution.• Provide software testing to ensure user requirement are met before deploying to production environment.• Identify, analyze and document issues of different software with test steps, output and screenshots.• Provide vulnerability scanning for systems and report the scanning result with remediation action for each risk to system team to minimize potential risk and to ensure constant security.• Provide compliance check for casino/system/software and analyze whether they meet the DICJ standard.• Develop automation tools in order to increase efficiency in software testing and documentation. Show less

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  113 East Limitada

  Jun 2016 - Nov 2016

  IT Supervisor

  • Responsible for the Jimei junket retirement procedure.• Provide technical support for system and hardware in Jimei Junket.• Troubleshooting system and network problems and diagnosing and solving hardware or software faults;• Review and design the SOP to ensure conformance with established guidelines and policies.• Handle and satisfy the requirements provided by SJM and DICJ.• Monitor the performance of system, server, database and related hardware.

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  DynaSys Solutions Limited

  Feb 2017 - now

  Senior Consultant