Ritesh Kumar

Experience

• 

  Marcus Evans

  Jul 2010 - Jul 2011

  Senior Sales Executive

  Daily communication with C-level Executives and offering solution/conferences to their requirements.

• 

  IBM

  Aug 2011 - Apr 2015

  Workload distribution, Leading the shift and responsible for each action performed during shift.Shift employee’s record updates (Claiming, attendance,Vacation) and security compliance.Setting up daily goals and evaluation.Ensuring everyone has working account IDs for all customersNewcomer integration, coaching, up-skillingShift to Shift handover Using tools like: Netviews,TSO/ISPF to monitor z/OS performance and solving the problemsCommunicating with Other teams, such as: storage, MVS support, developers, tape ops in order to solve the problems.Basic handling and understanding of JCL.Understanding and solving of:- Subsystems statuses and errors: broken, stopped, started, started2 etc;- SPOOL issues;- CPU problems;- Outstanding messages in waiting for reply;

  • Dispatcher,Mainframe SSO

    Jun 2013 - Apr 2015

  • Mainframe operator, SSO

    Aug 2011 - May 2013
• 

  CA Technologies

  Jul 2015 - Nov 2018

  Taking ownership of technical customer requests and providing support for Mainframe Security products( CA ACF2, Data Content Discovery and Compliance Event Manager) using telephone, email, communities or chat.Independently applying acquired technical knowledge and open-ended problem solving methodology to assess increasingly complex problems, analyzing root causes, and advising customers on solutions.Proactively enabling customer self-service. Providing technical support for a product line to customers using telephone, email, communities or chat.Identifying direct complex or high impact issues to senior staff for resolution.Working with supervision to follow SLA procedures to prioritize and balance all assignments.

  • Support Engineer

    Jul 2017 - Nov 2018

  • Associate support Engineer

    Jul 2015 - Jun 2017
• 

  Broadcom Inc.

  Nov 2018 - Jan 2021

  Technical Support Engineer

  Taking ownership of technical customer requests and providing support for Mainframe Security products( CA ACF2, Data Content Discovery and Compliance Event Manager) using telephone, email, communities or chat. Independently applying acquired technical knowledge and open-ended problem solving methodology to assess increasingly complex problems, analyzing root causes, and advising customers on solutions. Proactively enabling customer self-service.

• 

  Barclays

  Jan 2021 - now

  Axis Developer, Analyst

  • Contributing to various projects spanning across critical technical deliveries, regulatory projects and platform enhancements requested by the product owner or business users. • Analyse new requirements to find the most appropriate technical solution and contribute to the overall system design.• Taking responsibility and ownership of coding & implementation of new feature development.• Document designs and communicate them with the Developers, Business Analysts, Architects and Project Managers across all regions and business clusters to deliver robust design and technical solutions.• Work on all aspects of analysis, design, implementation and deployment of all software, related to the core data applications.• Focus on good code quality and high test coverage and actively participate in code reviews.• Design and implement applications and data flows, for accuracy, timeliness, quality and control.• Microsoft SQL, Windows Server, Git, Jira, Stash, and Confluence used on daily basis to perform activities. Show less