Ashwin Wadaskar

Experience

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  WNS Global Services

  Aug 2017 - Mar 2022

  Introducing new recruits on product, process and soft skillsTraining delivered for Recovery Claims trelated activities.Conducting need based training to enhance skills of the BAU consultants leading to increased business or productivity.Conducting monthly process knowledge test, analysing performance and providing refresher and feedback as required. Conducting TNI refresher for consultants as per operations and quality reports.Designed training courses and programs necessary to meet training / Operation’s needs.Worked and collaborated with the operations and quality teams to produce plans to meet training and development needs, and manage training delivery, measurement and follow-up as necessaryTrack progress/effectiveness and maintain records of all training activities. CoCalibrate calls with the QA and Operations teamMonitor and give feedback on process specific concerns to advisorsRegularly coached advisors on the soft skills aspects of calls, being sensitive to process limitations ( Recoveries Process ) Show less

  • Lead Associate- Operations

    Jun 2021 - Mar 2022

  • Sr. Associate Training

    Jan 2019 - Jun 2021

  • Auxillary Trainer

    Sept 2018 - Sept 2019

  • Operations Associate

    Aug 2017 - Sept 2018
• 

  The IRONMAN Group

  Oct 2019 - Nov 2021

  IRONMAN FINISHER
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  Infosys

  Mar 2022 - now

  Business Process Specialist