Arash Bahrami

Experience

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  Poliran Ettesal

  Aug 2005 - May 2010

  Network Support Technician

  Key responsibilities - Assisting users in solving their computer related issues such as operating systems functionalities, Microsoft Office Suite and network connectivity problems remotely or over the phone.- Maintaining Microsoft infrastructure services such as Domain Services, DNS, DHCP, Certificate Services, Group Policy Objects; Distributed file system with regard to File and Folder Access Permissions.Configuring and maintaining access to Print Services; IIS and FTP Server management; Email Servers in particular Exchange Server 2003/2007/2010/2013; Microsoft ISA 2006 and TMG Server 2010 with Bandwidth Splitter Plugin; Roaming Profiles; Remote Access Servers to provide Site2Site connection over the internet between the headquarter and the branch offices as well as supporting remote access for end-users; Remote Desktop Services for the end-users to provide access to the customised application over the Internet. Key projects- Provided training to end-users in a non-technical manner- Managed Symantec Backup Exec for Disaster Recovery Scenarios - Maintained Kaspersky anti-virus for business. Show less

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  Iranian Army Ground Force - Military Service

  May 2010 - Aug 2011

  Logistics Operator

  Completion of compulsory military service.

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  Raeeca

  Oct 2011 - Feb 2013

  Systems and Network Administrator

  Key responsibilities:- Troubleshooting and configuration of Cisco routers and switches- Management of VoIP services using Cisco Unified Communication Manager- Evaluate overall network performance and monitor network connectivity throughout the clients’ production environments. (SolarWinds/PRTG)- Management of server infrastructure services including Microsoft Active Directory, IIS, DNS, DHCP and Exchange server 2010- VM Managements (MS Server 2003/2008/2012 OS) hosted on VMware ESX hypervisor controlled through vCentre server. - Maintenance of Wireless Distribution system (WDS) throughout the entire production premises using Linksys/D-Link/TP-Link access points.Key projects- Planned and designed network infrastructure in accordance to Cisco proprietary network model- Planned and managed the deployment and configuration of Cisco Adaptive Security Appliance, managing IPsec tunnels for site-to-site connectivity. Show less

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  Spark Digital NZ

  Apr 2017 - Jan 2020

  Key responsibilities- Automation of key processes to reduce workflow and enable efficient monitoring and reporting of client environments- Acting as the first point of contact for technical escalation in service delivery- Maintaining Citrix environments for clients and resolving Citrix-related issues plus NetScaler’s patching and monitoring- Running daily/monthly checks for clients and provide reporting as needed- Resolving P1 level alerts based on monitoring systemKey projects- Creation of PowerShell script to generate user profiles with associated applications for new users- Creation of PowerShell script to perform daily performance checks on 48 servers and produce report with automatic notifications for attention areas. Show less Key responsibilities: - First point of contact for troubleshooting users' applications and network-related issues. - Maintaining client Citrix environments and resolving Citrix-related issues- Running and reporting of routine system performance checks for clients- Provisioning of workstations (laptops, desktops and mobile devices)- Design and implementation of ConnectWise Automate requests for the internal network to enable efficient client management through monitoring, reporting and maintenanceKey projects:- Setup of Brightgauge Dashboards as a Bird-Eye view for each client’s infrastructure allowing proactive response for service failure- Integration of Pass-Portal, ConnectWise Automate and Control for efficient remote support- Setup of SNMP monitoring for network devices Show less

  • Systems Administrator

    Apr 2019 - Jan 2020

  • Service Desk Analyst

    Apr 2017 - Apr 2019
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  Quantum Security Services (New Zealand)

  Jan 2020 - Mar 2020

  Security Consultant

  Key responsibilities • Penetration testing on Web applications and API endpoints.• Control Validation Audit (CVA) reporting• Internal and external network penetration testing • Identify key security vulnerabilities and recommend meaningful action to improve security of client’s assetsKey projects• Designed network plan to enable network penetration testing to be conducted remotely instead of on-site (Autonomous hardware)• Designed network infrastructure to improve security and capacity of Quantum’s in-house network Show less

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  OxygenIT

  Jul 2020 - Mar 2021

  Key responsibilities • L2/L3 escalation point for service desk analysts and service engineers• Mentored and trained L1 and L2 engineers• Managed and developed ConnectWise Automate for all clients• MS365/Office365 design, deploy and maintenance Key projects• On-Prem File Server migration to MS SharePoint• Design and Implement VoIP platforms (On-Prem and Cloud) using 3CX PBX, Yealink and Grandstream IP phones plus deploy VoIP platform using Hero(NZ) cloud platform• WiFi Cloud design and implementation projects involving WatchGuard and Ubiquiti APs Show less

  • Network and Systems Engineer

    Jan 2021 - Mar 2021

  • Systems Engineer

    Jul 2020 - Dec 2020
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  Datacom

  Apr 2021 - now

  Key responsibilities • Escalation point for Wellington office project backlog requests for NZPost• Troubleshooting network related issues for the migrated sites• Project Documentation including as-built document, detailed design document and network diagrams for each deployed site• Setting up monitoring for the deployed sites into Datacom's customised monitoring tool• Developed customised network automation solution for NZPost using Python scripting leveraging Netmiko and API request libraries.Key projects• Firewall migration from Cisco ASA to FortiGate for various Datacom customers within their DCSG network• Implement Malware free network using external threat feed for Datacom's TaaS network• Migrate network infrastructure for Fidelity Insurance from on-prem to Datacom Data Centre and implementing secure communication to WestPac over a complex customised IPSec solution• Provisioning, planning and implementing SDWAN deployment for new NZPost sites Show less Key responsibilities • Escalation point for Wellington office project backlog requests• Deployment of new sites and migration cutover• Troubleshooting network related issues for the migrated sites• Project Documentation including as-built document, detailed design document and network diagrams for each deployed sites• Setting up monitoring for the deployed sites into Datacom's customised monitoring toolKey projects• Network infrastructure migration from Cisco (MPLS VPN) to Fortinet (SDWAN) for NZPost across New Zealand• Provisioning, planning and implementing SDWAN deployment for 450+ sites across the country using Fortinet Security fabric Show less Key responsibilities • Escalation point for Wellington office’s physical BAU incidents and service requests• Auto-pilot provisioning and end-users’ system patching• Troubleshooting and documentation of the VPN related issues for Windows / macOS users• Packaging and deployment of VPN scripts via intune and BigfixKey projects• Implementation of a centralized VPN solution across all Datacom regions with multifactor authentication mechanism• Developing a solution for macOS users for VPN deployment using bash scripting Show less

  • Network Consultant

    May 2023 - now

  • Senior Network Security Engineer

    Dec 2021 - May 2023

  • Systems Engineer

    Apr 2021 - Dec 2021