Nalin Bansal

Experience

• 

  Amazon

  Nov 2011 - Apr 2015

  Senior Category Management

  Over 3.5 years of professional experience leading catalog operational work and corporate communications for online retail shop Amazon.co.uk. Respected mentor of operation teams, catalog divisions that effectively set up the products on website across all categories and make it available to customers.Maintaining high internal qualities of the processes by performing quality audits and to maintain SLA% and TAT%.Solve complex issues with Vendor issues and proactively heading off negative service trends.Maintaining strong communication and business relation within the organization at different level of managementDrive headcount saving projects, automation, process improvement ideas, kaizen.Documented the process Like SOP creation, developed training model's with high level of process concepts. Show less

• 

  Teabox

  May 2015 - Jul 2016

  Catalogue Manager

  Key Performance Areas -•Metrics Management•Mentor and guide Quality lead / Process Expert to manage quality, improve process efficiency and minimize variation, conceptualize, design and deliver trainings to the team•Manage the team and ensure high service delivery and execution•Vendor managementKey Responsibilities - •Responsible for an Operations team supporting multiple categories that populates and/or procures content for the Teabox catalogue.•Work directly with the Marketing team to ensure the overall health of related processes is good•Work with vendors to ensure a reliable and operationally effective flow of products•Work with vendors to increase improve processes and reduce order discrepancies•Partner with vendors to ensure vendor compliance and scalable communication processes•Troubleshoot and drive resolutions with Vendors to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies; ensure vendor compliance and scalable communication processes•Work with various internal teams (e.g. supply chain, fulfillment center, system teams) to help drive tools and process improvements that affect vendor management workflows.•Expansion on Marketplace channels and listing the products for business enhancement.•Automation on difference process for saving the bandwidth and increase efficiency. Show less

• 

  Medlife.com

  Jul 2016 - Jul 2019

  Handled OTC (Over the counter) products business in Medlife.com, a new age pharmacy that is helping people become "Obsessed with health"​Responsible for end-to-end category management including developing relevant selection assortment, buying, designing targeted promotions and managing external partners-sellers and brands.Responsible of maximizing top line and bottom line for OTC Category and private label developmentImproving buyer experience and excite customers to increase conversion. Inventory Analysis/Sales forecasting & trends / Merchandising strategies​Drives business growth and market share of the categories with a strong product, competition and consumer analytics.Creation and maintenance front-end of the website that take care of product display, promotion, catalogue managementHandling buying/ sourcing for OTC product range Developed white/Private label business for the category Show less

  • Business Head - Non Pharma

    Mar 2018 - Jul 2019

  • Category Manager

    Jul 2016 - Mar 2018
• 

  Chai Point

  Jul 2019 - now

  Sr. General Manager Category & Online Business

  Leading the comprehensive online Delivery Charter encompassing Fresh Food, CPG, and Merchandising for Retail stores Pan-India, Additionally, heading the Category and Customer Support portfolios for both Retail and Vending Machine operations which includes customer Acquisition and LTV management for all businesses across Chai Point.

• 

  Chai Point

  -

  Director Category, E-commerce Business & Customer Service (Retail & Vending Machine)