Adil Kazi

Experience

• 

  Fichtner

  Jan 2020 - Jan 2021

  Graduate Engineer Trainee

  Supported engineering projects and ensured client satisfaction through project management assistance, research, and technical support.Collaborated with senior engineers and project managers to understand client requirements and contribute to solution development.Assisted in troubleshooting technical issues and provided timely resolutions to maintain client satisfaction.

• 

  Amazon

  Feb 2021 - now

  MHLS HR Specialist CETFeb, 2021 - PresentCurrently serving as an MHLS (My HR Live Support) HR Specialist CET (Customer Excellence Team), specializing in addressing life cycle queries such as Employment verification forms and letters, Internal transfers, Relocation benefits, Payroll queries, Stock-related issues, Promotions, and Benefits.Responsible for urgent requests, workflow distribution, audits, escalations, trainings, and SOP updates.Adhered to Service Level Agreements (SLAs) to ensure timely resolution of employee inquiries and maintain high levels of customer satisfaction.Monitored high severity tickets raised in the queue and ensured timely resolution, prioritizing urgent cases to minimize impact on employees and maintain service levels.Utilized various HR systems including People portal, Onbase, Panorama, ADP, Tower Watson, trouble ticketing and SIM ticketing platforms to effectively manage and resolve employee inquiries.Collaborated closely with HR Business Partners, Benefits, Stocks, Payroll, Talent Management, and Operations partners to find solutions for employees, ensuring a world-class employee experience.Transitioned into the role of backup Subject Matter Expert (SME) for life cycle queries, providing assistance to peers and handling all life cycle inquiries.Played a key role in transitioning from ERC to My HR Live Support, ensuring continuity in service delivery and maintaining a high standard of support for employees. Show less ERC Sr. Associate (L3)Feb, 2021 - Sep, 2022The My HR Live Support formerly known as Employee Resource Center (ERC) department is part of the HR organization. The first point of contact by phone, chat or tickets for inquiries related to payroll, policies and benefits, among others.Providing comprehensive support to Amazon employees across the US, EMEA, Canada, and LATAM.Handled calls, chats, and tickets from employees, addressing queries related to payroll, benefits, employment verification, and other HR-related concerns.Consistently met or exceeded performance targets while delivering exceptional customer service and support to employees. Show less

  • Human Resources Specialist (L4)

    Sept 2022 - now

  • ERC Sr. Associate (L3)

    Feb 2021 - Sept 2022