Nathaniel Silva-White

Experience

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  McDonald's

  Jun 2004 - Apr 2010

  Shift Manager

  Having started employment as a Crew member I was quickly promoted into management as recognition of my work ethic and ability. The primary responsibility of this role was to effectively manage a team of between 4-35 members, balancing everything from sales, health & safety, working time directives, equipment maintenance, training and customer service. Another vital role that I undertook was that of completing the team roster, which at its high point numbered a total of 96 individual staff members. This became increasingly challenging with the advent of 24 hour opening, but through careful planning and a thorough knowledge of the Working-Time Directives I was able to plan shift patterns that enabled the continued effective operation of the store. A further responsibility of mine was that of completing regular health & safety audits and risk assessments.Key achievements:Taking on all the above responsibilities whilst also studying for a Bachelors Degree at university.Being nominated for and winning the Franchisee Employee of the Year award in May 2008 (out of a potential pool of nearly 1000 individuals).Being the youngest Shift Manager in the company at the time. Show less

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  Santander Bank, N.A.

  May 2011 - Aug 2012

  Personal Banking Advisor

  Key to this role was the understanding of financial products and the regulations surrounding the sale of them. This customer focussed, highly regulated role involved offering services including bank accounts, personal loans, savings products, as well as property insurance. In order to be successful in this role it was critical to build up ones own customer base and to offer a personal, bespoke service according to client needs. I was particularly adept at this and built up a sizeable portfolio of customers who would specifically ask for my services at the branch.I quickly became a valued member of the team and would often be entrusted with conducting team briefings and participating in business critical meetings and daily sales conference calls.Key achievement: Being within the UK top 5 and regional number 1 seller during the launch of the 123 account range. Show less

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  Warwickshire County Council

  Aug 2012 - Apr 2013

  Clerical Assistant

  The key to success with this role was excellent communication and administrative skills. The primary day-to-day tasks included updating and maintaining two databases that monitored eligibility to free school meals and subsidized school transport. I would get in contact with those whose circumstances showed a change in eligibility and request further information if necessary. Using common sense I would at times override the systems decision if I deemed continued eligibility was present. Another key responsibility was processing applications for free meals and school transport whilst ensuring our partner education establishments were made aware of any changes to their eligibility lists.This role required high levels of organization and the ability to use common sense to override system decisions. During busy periods it was a real challenge to manage the workload but through effective planning and good working relationships with partner schools and other departments I was able to help provide a seamless service.Key achievements:I quickly noted that the system of updating schools of changes to their eligibility lists via fax was slow and outdated. I formulated a system whereby encrypted emails would be sent direct to school administrators whenever a change was noted on their lists. A once weekly task which required half a day stood at a fax machine was replaced by a streamlined system that updated our partner institutions on a real-time basis. This ensured that our small two-person team was able to focus on providing a faster and more efficient service. Show less

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  UK Ministry of Defence

  Apr 2013 - Apr 2014

  Munitions Clerk

  This role required a comprehensive understanding of the movement of Dangerous Goods and the associated legal documentation. The planning of goods into containers for movement by sea was a key responsibility, with further expertise also gained in transportation by road and air.This safety critical role required an understanding of ammunition and issues of transport compatibility.One of the key aspects of this role was time management, due to the tight deadlines that were often in place. The ability to liaise with multiple organisations that often had conflicting needs and to propose a compromise that pleased each party was a vital skill that I developed in this role.Key achievements:Maintaining a delivery fulfilment rate of 100%Becoming the department expert on the movement of goods by sea. Show less

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  Monarch Airlines

  Apr 2014 - Aug 2014

  Airport Controller

  Responsible for the effective management of the Cosmos Holidays/Monarch Airline airport team, ensuring key customer service drivers were met at all times. Success was achieved through the forming of strong working relationships with external airport colleagues and the implementation of a rigorous training and development plan for individual team members. One of the key responsibilities was to ensure the correct level of staffing was maintained on shift and that the team was fully trained and aware of their duties. Furthermore, staff welfare was one of my key priorities and this was an especially important aspect due to the nature of work overseas and people being away from their families.This was a demanding role and represented a key position within the resort management team. Palma Airport was a vital airport for the company with multiple flights per day. Key achievements: Devising a training plan and tracking system that was subsequently rolled out to other areas and resorts within the company.Appearing in a company web advertisement. Show less

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  British Airways

  Feb 2016 - Jul 2017

  Cabin Crew

  Cabin Crew for one of the most recognised airline brands in the World. Working on a range of long and short haul aircraft, including the A320 Series, Boeing 777 and the iconic 747. Flying to destinations worldwide my primary function was to ensure a safe travel environment whilst providing a seamless and stylish service. Working in Economy and Business Class Cabins I showed myself to be adaptable, resourceful and personable at all times.Key Achievements:Being awarded a Golden Ticket from one of our high value frequent flyers during my first month flying.Consistently receiving the highest In Flight Assessment scores of my team. Show less

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  Finnair

  Nov 2017 - now

  Flying for the SkyTrax rated number one airline in Northern Europe I had the honour of being one of the first ever non fluent Finnish speakers employed from Helsinki base.With Finnair firmly planted as one of the leading airlines between Europe and Asia my daily tasks are those of maintaining exceptionally high safety and service standards at all times.I participate actively in the company and in 2018 was successful in my application to become a Service Motivator. This role ensures that I am at the forefront of service with a focus on delivering an outstanding experience in our Business Class Cabin.In 2020 I also applied and was accepted into becoming part of the dedicated Test Lab group. This position enables me to test and help shape future changes to service procedures and to be actively involved in the development of the on-board product. Show less

  • Chief Purser

    Apr 2025 - now

  • Cabin Leadership Program

    May 2023 - now

  • Safety Instructor

    Sept 2022 - now

  • Senior Cabin Crew

    Aug 2022 - now

  • Cabin Crew and Service Motivator

    Nov 2017 - Aug 2022