Francisco Winter

Experience

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  Blue Tree Hotels

  Jun 2005 - Dec 2006

  Meetings & Reservations Assistant

  ▹Meetings Assistant (trainee): In charge of negotiations and supervision of eventos;▹Reservations Assistant: In charge of customer service, negotiation, inserting the bookings on the system and sending the confirmations and sometimes groups negotiations.

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  Universal Orlando Resort

  Dec 2006 - Apr 2007

  Line Cook Assistant

  ▹My biggest achievement was to be chosen to train a large group of students that came from Thailand (I was the only brazilian to be chosen for this position);▹Student exchange program during my summer break (WORK & TRAVEL mode);▹Customer service, cashier, food preparation and cleaning;▹Attraction Attendant;

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  Atlatnica Hospitality International

  Jul 2008 - Mar 2010

  Front Desk Clerk - Morning Shift Leader

  ▹Customer service in Portuguese/English;▹Check-in, check out, reservations, closing shift procedures;▹Guest service (maintenance request, food and beverage request and tourist information);▹Supported the Frond Desk Manager on the elaboration of the co-workers schedules.

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  Accor

  Jul 2010 - May 2012

  Sales Assistant @ Rio Grande do Sul

  ▹Multi Hotel: In charge of 3 Mercure and 1 Novotel hotels;▹Groups and long stay negotiations + follow up/contracts;▹Support to the sales' team and its clients;▹Contracted rates negotiations for local and international companies (RFP)▹Elaboration of controlling forms, sales material and promotional content.

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  GJP Hotels & Resorts

  Nov 2012 - Oct 2014

  E-commerce & Revenue Manager Analyst

  ▹Biggest achievement was to reach #1 position in sales for Prodigy Berrini at Booking.com);▹Multi Hotel: In charge for about 10 hotels (from budget to upscale);▹GDS & Database;▹E-commerce (strategy / promotions / relationship with business partners);▹Elaboration of online sheets and tutorials for the whole company (from reservations assistants to managers);▹I also started the Group's Department in the reservations' Center (creating all the forms and training the teams).

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  MIX USE Profissional

  Oct 2015 - Feb 2016

  E-commerce Assistant

  ▹Beauty company the produces professional hair cosmetics;▹E-commerce (platform: Magento);▹Customer service by email, chat and phone;▹Inboud marketing.▹Shipping orders.

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  InterContinental Hotels Groups

  Dec 2016 - May 2017

  Front Desk Clerk

  ▹Guest Service in Portuguese/English/Spanish (customer service and tours/restaurant bookings for guests);▹Check-in, check out, cashier, shift closure procedures;▹Take order for international customers at the restaurant.

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  Intercity Hotels

  Sept 2017 - Aug 2021

  Revenue Management Analyst

  ▹Multi-hotel: My cluster includes hotels in several cities such as Salvador, Manaus, Curitiba and Maceió;▹Weekly revenue meetings by Skype, monitoring the forecast, sales pick-up, production by channels, customer reviews and rate strategy;▹Focus on performance and profitability with the goal to achieve the best RevPar among the competitors;▹E-commerce.

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  Accor

  Mar 2022 - Mar 2023

  Revenue Manager

  Atendimento remoto à 4 hotéis no interior de São Paulo.Atuação estratégica e analítica, com foco no atingimento do budget | Flutuação de tarifas | Pricing | Análise e monitoramento de ações na concorrência | Elaboração de relatórios | Apresentação de resultados em reuniões | Apoio na construção do budget anual | Interface com outras áreas.

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  Intercity Hotels

  Sept 2023 - now

  • Analista de Revenue Management Sênior

    Dec 2024 - now

  • Analista de Revenue Management Pleno

    Sept 2023 - now