Charu Mishra

Experience

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  Bank of America

  Jul 2007 - Dec 2012

  Team Developer

  Release of the payments of Principals and interest on fixed income security on its due dateResearch and validate the payment with the projection from DTC and Fed reportsReporting any unjustified transaction (Un-Reconciled Accounts, Open Items) by taking into consideration the purpose of the A/C, procedure and validation of the reconciliationTo ensure that un-reconciled items are appropriately researched and resolvedHandling data (preparation of MIS) and various management reportsHandling Quality check and mentorship on floorError analysis for the teamGiven responsibility to take care of refresher training/trainings for newPreparing the reports SLA reportsHandling the calibration call for the errors and new updates with offshore SMEResponsible for the team’s metrics and team’s dashboard preparation Show less

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  EXL

  Dec 2012 - Sept 2021

  Operations Manager

  Process Transition for Reconciliation and Fraud InvestigationLeading a team of over 100 associates along with a support team of 3 AM’s & 1 LAM in NoidaManaging team functions viz. manpower planning, recruitment & selection, induction, performance appraisal, training, etc.Developing & retaining talent along with attracting best talentLeading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targetsIdentify and manage dependencies and impacts among programs across the service transitionFraming work direction and plan for the associates after thorough assessment of their capabilitiesPreparing & presenting various monthly MIS reports pertaining to process/productivityImplementing systems, migrating systems to upgraded versions to achieve maximum efficiency in productivityWeekly governance call with the clients to analyze issues/ challenges & reviewing progressMapping business requirements and coordinating in developing and implementing processes in line with the pre-set guidelines; spearheading process transition initiatives.Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction levelHandling internal Audit, Process risks, Process compliance and reviews and update of Standard Operating Procedures manuals and Compliance DocumentsReviewing the P&L , forecasting the Revenue, worked on BudgetingLiaising with various departments like: HR, Technology, Transport, Finance, etc, to ensure smooth implementation of the project Show less

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  Genpact

  Aug 2023 - Sept 2024

  Operations Manager
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  EXL

  Sept 2024 - now

  Senior Manager