Sandhya Balwani

Experience

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  LTI - Larsen & Toubro Infotech

  Mar 2015 - May 2020

  -> Managing the Quality aspects in Projects & Functions and ensuring ProcessCompliance using the COMPASS Tool for Quality Tracking for the projects.-> Coordinated with the Project Managers in identifying the customer’s specific requirements andadopted customer centric approach by customizing the existing processes.-> Conducting different Compliance Reviews or Process Assessments at various stages of SDLCfor projects to ensure compliance with standards and sharing of process compliance reports with therelevant stakeholders.-> Successfully ensured the practices of Causal Analysis and Resolution (Root Cause Analysis)byregularly orienting teams with the appropriate process tools and methods such as Fishbone analysis, 5Why and brainstorming techniques.-> Data collection, analysis & reporting the project’s performance with respect to usage of tool,adherence to process to the management.-> High Maturity Practices Show less

  • Business Analyst

    Mar 2017 - May 2020

  • Senior Software Engineer

    Mar 2015 - Mar 2017
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  Tata Technologies

  May 2020 - Sept 2022

  Business Analyst

  Business Analyst for Tata Motors Limited. Key Work Areas->Business Analyst for the Customer Experience Application and Lead Management System developed in Siebel Open UI 15.- Opportunity Management and Lead Generation- Complaint Capturing and Resolving- Customer Sales and Service Feedback Capturing- Service Requests creation and resolution for Customer Queries, Emergency Breakdown Services-KYC module for Owner Updation and post sales data correction/updationBelow are key work areas as a Business Analyst-> Requirement Gathering and Analysis-> Impact Analysis-> Preparing Approach Note-> Co-ordination between business and technical team-> UAT and Sandbox Testing-> Release Cycle and Sign-Off-> Training the dealership and support team with new releases in the application Show less

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  EInfochips (An Arrow Company)

  Nov 2022 - now

  Senior Business Analyst