Sandhya Balwani

Sandhya Balwani

Followers of Sandhya Balwani538 followers
location of Sandhya BalwaniAhmedabad, Gujarat, India

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  • Timeline

  • About me

    Product Owner

  • Education

    • GCET

      2010 - 2014
      Bachelor of Engineering (BEng) Information Technology 7.45

      Activities and Societies: Volunteer of NGO Bachhpan Graduated From Gujarat Technological University in year 2014 and hold a BE degree in Information Technology

    • St Xavier's School, ADIPUR

      1995 - 2010
      Bachelor of Engineering (BEng) Information Technology
  • Experience

    • LTI - Larsen & Toubro Infotech

      Mar 2015 - May 2020

      -> Managing the Quality aspects in Projects & Functions and ensuring ProcessCompliance using the COMPASS Tool for Quality Tracking for the projects.-> Coordinated with the Project Managers in identifying the customer’s specific requirements andadopted customer centric approach by customizing the existing processes.-> Conducting different Compliance Reviews or Process Assessments at various stages of SDLCfor projects to ensure compliance with standards and sharing of process compliance reports with therelevant stakeholders.-> Successfully ensured the practices of Causal Analysis and Resolution (Root Cause Analysis)byregularly orienting teams with the appropriate process tools and methods such as Fishbone analysis, 5Why and brainstorming techniques.-> Data collection, analysis & reporting the project’s performance with respect to usage of tool,adherence to process to the management.-> High Maturity Practices Show less

      • Business Analyst

        Mar 2017 - May 2020
      • Senior Software Engineer

        Mar 2015 - Mar 2017
    • Tata Technologies

      May 2020 - Sept 2022
      Business Analyst

      Business Analyst for Tata Motors Limited. Key Work Areas->Business Analyst for the Customer Experience Application and Lead Management System developed in Siebel Open UI 15.- Opportunity Management and Lead Generation- Complaint Capturing and Resolving- Customer Sales and Service Feedback Capturing- Service Requests creation and resolution for Customer Queries, Emergency Breakdown Services-KYC module for Owner Updation and post sales data correction/updationBelow are key work areas as a Business Analyst-> Requirement Gathering and Analysis-> Impact Analysis-> Preparing Approach Note-> Co-ordination between business and technical team-> UAT and Sandbox Testing-> Release Cycle and Sign-Off-> Training the dealership and support team with new releases in the application Show less

    • EInfochips (An Arrow Company)

      Nov 2022 - now
      Senior Business Analyst
  • Licenses & Certifications

    • Professional Scrum Master

      Scrum Alliance
      Apr 2023
    • Stakeholder Management Training

      EInfochips (An Arrow Company)
      Jun 2025
  • Honors & Awards

    • Awarded to Sandhya Balwani
      Pat on the Back eInfochips Feb 2025
    • Awarded to Sandhya Balwani
      Embrace Impossible Challenges eInfochips Sep 2024 Received Core Value Award for AMJ’25 Quarter- Embracing Impossible Challenges
    • Awarded to Sandhya Balwani
      Engineering Excellence-JFM’25 Einfocips
  • Volunteer Experience

    • Student Mentor

      Issued by Bachhpan NGO on Jan 2011
      Bachhpan NGOAssociated with Sandhya Balwani