Louis DeCarlo

Experience

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  General Cinema Theatres

  Jan 1993 - Jan 1999

  Manager

  Served in four different General Cinema locations including promotions as an Assistant Manager and as a General Manager at the Summit Park 6 in 2000.*Responsible for the daily operation of 20,519 square foot theatre*Setup, maintain all computer systems*Maintained and updated facilities*Hired, trained, supervised and evaluated a management team of 4 and a staff of 20*Responsible for daily and weekly accounting, generated Fiscal Year Budgets, maintained P&L Show less

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  Regal Entertainment Group (REG)

  Jan 1999 - May 2013

  Senior Management

  Served in three Western New York Regal Cinema locations in two capacities, twice as an Assistant Manager and once as a General Manager. Recruited, interviewed, hired and placed floor staff and management. Served as General Manager at the Walden Galleria location prior to demolition and new build. *Responsible for daily operation of entire facility operations*Daily building maintenance*Maintaining daily inventory controls*Maintain all client PC workstations*Received recognition awards for Theatre Performance*Responsible for daily and weekly accounting, generating fiscal year budgets and maintaining P&L*Staff development and motivation*Budgeting and expense control Show less

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  DeCarlo DeSign

  Jan 2003 - Jan 2013

  Owner, Operator

  PC Design and repair with an emphasis on graphic design & print servicesSuccessfully manage and coordinate graphic design projects from concept through completion. Work closely with clients to create vision, conceive designs, and consistently meet deadlines and requirements. PC development and troubleshooting for a small group of private customers. Including consistent maintenance of a small business network for another.*Successfully developed and fabricated several home and office PC work stations*Institute and maintain a small business network for Operation PETS spay-neuter clinic*PC hardware/software troubleshooting and repair*Laptop hardware/software troubleshooting and repair including component removal and replacement*Hardware & Software needs assessment Show less

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  American Steamship Company

  May 2010 - Aug 2010

  Intern

  Worked on a number of projects during the summer of 2010 which included:*Computer hardware/software and peripheral device troubleshooting and repairs*System testing of MS-Outlook features prior to implementation on ASC's ships*Installation of several computer-based training modules on laptop computers for use on ASC's ships*Conversion of Adobe PDF document to PowerPoint with audio narratives for use as training tool*Setup and configuration of several Microsoft SharePoint document libraries, including research and evaluation of various layouts for the libraries*Configuration of sample SharePoint document approval workflow processes Show less

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  EarthLink

  Feb 2011 - Feb 2013

  Level Two Help Desk Analyst for M&T Bank

  Troubleshoot, research, diagnose, document and resolve technical issues surrounding Windows XP, Vista & 7, MS Office 2010 including Outlook, e-mail, Internet connections and hardware/peripherals for M&T Bank and M&T Mortgage Help Desk

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  Telperion Solutions Group

  Apr 2013 - Mar 2015

  Network System Admin for Southeast Works

  Network / System admin for Southeast Works in Depew, NY. Responsibilities include - Held multifaceted responsibilities to configure, install and administer network infrastructure and systems that supported a staff of 180 personnel including 10 remote sites. Fulfilled administrative responsibilities including the addition and changes to user accounts and email. Installed and configured servers utilizing RAID 5 array. Actively provided desktop and phone support for software and hardware. Carried out full installation of Cisco VPN routers and cabling for routers, switches and new work stations. Decommissioned two windows server 2003 servers. • Completed Email migration from exchange 2003 to exchange 2010• Completed file and print server migration from server 2003 to server 2012• Completed Microsoft Windows 7 upgrade project • Maintained permanent VPN tunnel to remote sites• Built three servers utilizing Windows Server 2012 for both DNS, Exchange and WSUS responsibilities• Continually administer all File, Print Mail, Terminal and Backup servers onsite• Instituted and maintained a nightly backup utilizing Symantec BackupExec 2012• Successfully implemented multiple virtual servers utilizing Citrix Xenserver Show less

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  Personal Computers, INC

  Mar 2015 - May 2019

  Systems Engineer

  Currently working on Citrix Team developing a Windows 10 Xen Desktop and 2016 Xen App Environments for a client in Williamsville, New YorkDuties include:• Provisioning Services (PVS), able to load, configure, admin and support vDisk environments• System administration including review of problem/performance issues and identification/ implementation of solutions associated with the Citrix-related technologies including the full Citrix suite. Work with other team members in the environment to resolve highly technical problems and issues.• Provided expertise on systems capabilities and constraints.• Proactively defined, configured and monitors system performance and capacity.• Experience Group Policy, Roaming profiles, and Active Directory management.• Experience with VMWare ESX/ESXi: 4.5, 5, 5.5, 6.5 (Web Client)• Troubleshooting issues related to Citrix VPN, XenDesktop & XenApp• Extensive and proven knowledge of Microsoft Technologies: Server 2008R2 & 2012R2, 2016 Windows 7/8/10• Working knowledge of best practices related to security, performance, scripting, and hardware. Proficiently applied IT methods, professional knowledge, standards and practices to complex tasks and situations.• Intuitively grasp familiar, stable system performance situations• Solid understanding of foundational IT components including Networking, Load Balancing, various Operating Systems, VMware.• Maintain documentation for all operational/support processes for the systems supported to better automate repetitive processes where appropriate.• Provide technical support documentation to lead teams to facilitate low incident resolution times by empowering users and service desk personnel through the use of knowledge base articles.• Experience with and implementing Citrix Studio policies. Show less

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  Presidio

  May 2019 - now

  Team Lead, Managed Services Citrix

  • Manage a team of remote/dispersed Citrix/End User Computing engineers. • Responsible for performance management of team members • Work with team to ensure tickets and requests addressed per SLAs • Supported day to day maintenance • Provided support, monitoring & optimization of customer environments across several industries • Managed training of new team member Additional responsibilities include: • NetScaler management in an HA configuration with the following: • Citrix NetScaler VIP configuration with health check • Citrix NetScaler responder policy configuration • Citrix NetScaler Access Gateway configurations • Citrix NetScaler content switching configurations • Troubleshooting issues where the NetScaler is part of the network path. • Diagnosing and addressing end-user response time issues. • Load balancing experience • Citrix ADM management • Provisioning Services (PVS), able to load, configure, admin and support vDisk environments • Machine Creation Services (MCS) • System administration including review of problem/performance issues and identification/ • Implementation of solutions associated with the Citrix-related technologies including the full suite • Work with other team members in the environment to resolve highly technical problems & issues. • Provided expertise on systems capabilities and constraints. • Proactively defined, configured and monitors system performance and capacity. • Managed on premises, Azure public cloud, and Citrix Cloud environments • Automated Windows Image update process for MCS/PVS Citrix images. • Created new process/support documentationRecently earned a Citrix Certification for CC-VAD-CC "Virtual Apps and Desktops Service on Citrix Cloud"Recently earned a Citrix Certification for CC-VAD-MA "Citrix Virtual Apps and Desktops Service Integration with Microsoft Azure" Show less