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Gianluca Acierno

Gianluca Acierno

Cabin Crew

Followers of Gianluca Acierno1000 followers
location of Gianluca AciernoFiumicino, Latium, Italy

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  • Timeline

  • About me

    Lounge Manager at Alitalia Società Aerea S.p.A.

  • Education

    • Liceo Linguistico Calamandrei

      1994 - 1999
      Licenza liceale Linguistica Foreign Languages and Literatures, General

  • Experience

    • Volare Spa

      Feb 2003 - Nov 2004
      Cabin Crew

    • Air One

      Dec 2004 - Mar 2005
      Cabin Crew

    • Blue Panorama Airlines

      Dec 2005 - Oct 2008
      Cabin Crew

    • Etihad

      Dec 2008 - Apr 2016

      Supervise the standard operations in a Premium International Lounge to ensure that work processes are implemented as designed and in compliance with established standards and procedure.Monitor and coordinate customer service activities for Premium Guests to ensure high valuecustomers enjoy continous best in class Hospitality.Comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment.Monitor and report on team performance to ensure proper tracking of results achievements.Complete and document coaching and development sessions to ensure team is constantly developed. Show less

      • Lounge Supervisor

        Jul 2014 - Apr 2016

      • Cabin Manager-Purser

        Dec 2008 - Jun 2014

    • Alitalia Società Aerea Italiana S.p.A.

      Apr 2016 - now
      Lounge Manager

  • Licenses & Certifications