Kaan Ali Tekvar

Experience

• 

  Türkiye İş Bankası

  Oct 2003 - Apr 2021

  • Undertaking the management of customer relations and services of approximately 300 companies which are subsidiaries of leading groups in various sectors such as İş Bank Group, Şişecam Group, Engin Pak Group, İzzet Bayraktar Group, Habaş Group, Murat Çeçen Group, Maya Group, Doğan Group, Klepierre Group, Mak-Yol Construction Group, Dedeman Holding Group, Karamancı Holding Group, Axa Group, Kaptan Group, Fiba-Özyeğin Group, Sinpaş Group, Oyak Group and Tekfen Group.• Developing and implementing customer service policies and procedures• Defining and communicating customer service standards.• Directing the daily operations of the customer service team• Ensuring the necessary resources and tools are available for quality customer service delivery• Reviewing customer complaints• Tracking customer complaint resolution• Co-ordinating and managing customer service projects and initiatives Show less Managing a 29-person operation team• Operational management of daily Foreign Exchange and TRL transactions of Istanbul Kurumsal(Corporate) Branch customers, domestic and international foreign currency transfers, import transactions, letter of credit (Import / Export) , credits obtained from abroad, foreign currency deposit transactions.• Executing corporate customer’s, salary, tax, social security payments, TRL deposit and investment account transactions while managing other various TRL transactions • Monitoring daily operations to ensure a free flow process, and also supervising the execution of daily tasks• Creating a strong workforce by developing competent individuals in the banking operations team• Ensuring client data is protected from the public and secured against fraud by enforcing access rights and verification levels• Collaborating with heads of other units to develop best practices for successful banking operations• Delegating tasks to members of the operations team. Show less • Carrying out all financial services for approximately 200 companies which are subsidiaries of leading groups in various sectors such as THY Group, Mudo Group, Kilim Group, Öztiryakiler Group, Rozak Group and Kom Group.• Strategizing and monitoring the daily activities of customer service operations.• Assisting customer service staff with duties where required.• Managing cashier coverage and customer flow to ensure proficient customer service.• Monitoring and authenticating returns, exchanges, and voids.• Investigating and solving customer service complaints.• Assisting with the development and implementation of service policies, and explaining these to staff and customers.• Maintaining documentation pertaining to customer service department activities.• Performing additional duties where needed. Show less

  • Corporate Customer Services Manager /Istanbul Kurumsal Branch

    Jan 2015 - Apr 2021

  • Operation Supervisor / Istanbul Kurumsal Branch

    Jul 2012 - Jan 2015

  • Corporate Customer Services Supervisor / Gunesli Kurumsal Branch

    Aug 2007 - Jul 2012

  • Commercial Banking Customer Representative /Koroglu Street Branch

    Mar 2004 - Aug 2007

  • Retail Banking Customer Representative / Koroglu Street Branch

    Oct 2003 - Mar 2004
• 

  Pazarama

  Apr 2021 - now

  • Head of Catalog Management

    May 2024 - now

  • Catalog Team Leader

    Jan 2023 - May 2024

  • Production Team Member

    Apr 2021 - Jan 2023